Payments Adoption Specialist | Cape Town Office Role
The Legends Agency · Cape Town, Western Cape
Overview
Join a fast paced team helping hair and beauty partners get the most out of their card machines. You will be the friendly voice guiding partners from first activation to daily use, making sure they complete transactions and keep using payments. This office based role in Cape Town offers a monthly salary plus OTE and a real chance to grow your customer success career in the payments space.
About the role
As a Payments Adoption Specialist, you will be the go to person helping partners in the hair and beauty industry activate, adopt and keep using their card machines. You will work closely with Sales, Onboarding and Customer Success to make sure every partner gets set up properly, completes their first transactions and builds a habit of using payments every day.
This is a proactive, target driven role where you will manage a portfolio of partners, spot opportunities to increase transaction volumes and re engage those who have gone quiet. You will use transaction data and account insights to prioritise your day and share feedback that helps improve the overall payments experience.
Application notes: This position is office based in Cape Town with working hours from 10:00 to 19:00 SAST. The role is listed as Non EE/AA.
Requirements
- Experience in Customer Success, Account Management, Sales, Onboarding or a similar customer facing role
- Target driven with a strong focus on delivering measurable results and driving partner adoption
- Confident and comfortable proactively contacting partners over the phone, with the ability to build rapport quickly
- Commercially minded and able to identify opportunities to increase payment adoption, engagement and transaction volumes
- Confident discussing products and services and clearly communicating value to partners
- Persistent and proactive with the ability to follow up and drive action
- Curious and willing to understand why a partner may not be using a product before recommending a solution
- Comfortable using data and account insights to prioritise activity and identify opportunities
- Previous experience with card machines, payment solutions or payment processing will be an advantage
Responsibilities
- Manage a portfolio of partners with card machines and consistently deliver against individual payment adoption targets
- Proactively engage with newly sold partners to support card machine activation, setup and onboarding
- Ensure newly activated partners complete their first transactions and build regular usage of their card machine
- Follow up with partners after onboarding to understand their experience, identify barriers and drive continued adoption
- Engage with existing and dormant card machine partners to understand why they are not using their machine and identify reactivation opportunities
- Use transaction data, account insights and partner information to prioritise activity effectively
- Work closely with Sales, Onboarding and Customer Success to create a consistent end to end partner journey for payments
- Identify and escalate technical, operational or partner experience issues that may be preventing adoption
- Share partner feedback and insights with the wider Payments team to help improve the card machine experience
- Support new payment initiatives and processes designed to increase card machine activation, engagement and usage
Benefits
R7,000 OTE (on target earnings)
Job details
- Organisation
- The Legends Agency
- Location
- Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Mid
- Salary
- R30k per month + R7k OTE / monthly
- Category
- Sales & Business Dev
- Application Method
- Apply online
Success Guide
This role is all about people and persistence. If you enjoy chatting to business owners on the phone and helping them see the value of a product, you will feel right at home here. When you apply, highlight any experience you have in customer facing roles, sales or onboarding, even if it was part time or informal. The hiring team will want to see that you can build quick rapport and stay motivated by targets. In an interview, be ready to talk through how you would handle a partner who has stopped using their card machine. Show your curiosity and your commercial sense. Remember to attach your CV and keep your application friendly and professional. Good luck!
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