Patient Services Manager at Life Healthcare, Johannesburg
Life Healthcare Group · Johannesburg, Gauteng
Overview
Life Healthcare is hiring a Patient Services Manager in Johannesburg to keep patient services running smoothly at one of South Africa's largest private hospital groups. If you are organised, service driven and want to grow your career in healthcare operations, this is a solid opportunity with a well established employer.
About the role
Life Healthcare Group is looking for a Patient Services Manager to join their Out of Hospital services team in Johannesburg. In this role you will be the person who keeps the patient experience running smoothly behind the scenes, from day to day service delivery to making sure patients and their families feel looked after.
You will work closely with clinical and administrative teams to coordinate patient services, solve problems quickly and keep standards high. It is a hands on management role suited to someone who enjoys leading people, improving processes and working in a busy healthcare environment.
Application note: This listing comes from Pnet. Please apply through the Pnet job page and keep your CV and supporting documents ready before you start.
Requirements
- A relevant qualification in healthcare management, business administration or a related field
- Experience in patient services, hospital administration or healthcare operations
- Strong leadership and people management skills
- Excellent communication and problem solving abilities
- Ability to work under pressure in a fast paced healthcare setting
- Computer literacy and comfort with administrative systems
- Commitment to patient centred service delivery
Responsibilities
- Manage and coordinate patient services within the facility
- Lead and support the patient services team to deliver excellent care and service
- Monitor service standards and resolve patient queries and complaints
- Work with clinical and administrative teams to keep processes running smoothly
- Oversee administrative duties related to patient admissions and records
- Ensure compliance with company policies and healthcare regulations
- Report on service performance and identify areas for improvement
Job details
- Organisation
- Life Healthcare Group
- Location
- Johannesburg, Gauteng
- Job type
- Full time
- Experience level
- Mid
- Category
- Healthcare & Nursing
- Application Method
- Apply manually
Success Guide
When you apply for this Patient Services Manager role, put your people skills and healthcare admin experience front and centre. Life Healthcare will want to see that you can lead a team, handle patient queries calmly and keep service standards high. Tailor your CV to show any hospital, clinic or patient facing management work you have done, even if it was in a smaller facility. In the interview, be ready to talk through real examples of how you solved a patient complaint or improved a process. Bring certified copies of your qualifications and ID so you are ready if they ask for documents. Good luck, this is a great chance to step into healthcare management with a major group.
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