Outbound Telesales Consultant for Funeral and Life Insurance at Standard Bank
Standard Bank · Durban, KwaZulu-Natal
Overview
Standard Bank is hiring an Outbound Telesales Consultant in Durban to sell funeral plans and life insurance over the phone. This is a 12 month contract where you will connect with clients, understand their protection needs, and help them find the right cover. If you have at least a year of telesales experience and enjoy working towards targets, this could be a great next step in banking and insurance.
About the role
As an Outbound Telesales Consultant at Standard Bank, you will be part of the Personal Banking team, helping clients protect what matters most. Your main focus will be selling funeral plans and life insurance products through outbound calls and virtual engagements. You will speak to both new and existing clients, asking the right questions to understand their needs and recommending suitable insurance solutions.
Day to day, you will run sales campaigns, explain product features clearly, process applications accurately, and keep track of your sales performance. You will need to work towards sales and cross sell targets while making sure every client interaction is positive and compliant with FAIS and other regulations.
Application note: You will apply on Standard Bank's official site. The role is a 12 month fixed term contract based in Durban, KwaZulu Natal.
Requirements
- National Certificate in Banking (NQF 5), a FAIS recognised qualification, or an equivalent relevant qualification
- Must meet the applicable FAIS Fit and Proper requirements for the role
- Minimum of 12 months continuous experience in a target driven telesales or outbound sales environment, preferably within banking, insurance, or financial services
- Experience engaging clients telephonically, identifying sales opportunities, and promoting products or services
- Demonstrated ability to achieve sales targets, handle objections, and convert client conversations into successful sales
- Basic understanding of insurance products, particularly Funeral Plans and Life Insurance, would be advantageous
- Experience working with sales targets, conversion rates, customer relationship management systems, and sales reporting
Responsibilities
- Proactively sell and cross sell Funeral Plans and Life Insurance products through outbound telesales and virtual client engagement
- Identify client insurance and protection needs through effective questioning, product recommendations, and needs based sales conversations
- Execute outbound sales campaigns, engage prospective and existing clients, and convert opportunities into successful insurance sales
- Clearly explain insurance product features, benefits, premiums, and policy conditions so clients can make informed decisions
- Accurately capture and process insurance applications, maintain client records, and track sales performance in line with FAIS, compliance, and operational requirements
Job details
- Organisation
- Standard Bank
- Location
- Durban, KwaZulu-Natal
- Job type
- Contract
- Experience level
- Junior (1+ years)
- Education
- Certificate
- Category
- Banking & Insurance
- Posted
- 28 October 2026 (1 week ago)
- Application Method
- Apply online
Success Guide
This role is a great fit if you have at least a year of telesales experience and want to get your foot in the door at one of South Africa's biggest banks. Standard Bank will be looking for someone who is comfortable on the phone, can handle objections, and is motivated by targets. When you apply, make sure your CV clearly shows your sales track record, especially any experience in banking, insurance, or financial services. If you have a FAIS recognised qualification, highlight it. In the interview, be ready to talk about how you have turned a no into a sale and how you explain complex products simply. This is a 12 month contract, so show that you are reliable and can hit the ground running.
How we help you prepare
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