Operations & Reporting Coordinator (Manufacturing & Logistics)
Network Finance · Johannesburg North, Gauteng
Overview
A manufacturing and logistics company in Johannesburg North needs a detail-oriented Operations & Reporting Coordinator to keep service activities on track, reports accurate and customer commitments met. If you have 4 to 6 years in operations or administration, strong Excel skills and a proactive approach to resolving discrepancies, this permanent role offers a stable environment where your organisational abilities make a real difference.
About the role
Our client, an established business in the manufacturing and logistics sector, is looking for a proactive professional to support operational efficiency, customer service delivery and reporting accuracy. You will be the person who keeps operations organised, reporting reliable and customer commitments on track.
In this role, you will work closely with customers and internal stakeholders to ensure service activities are tracked, outstanding matters receive attention and operational information aligns with billing records. The ideal candidate combines strong Microsoft Office skills with excellent organisational ability, professional communication and a hands-on approach to resolving discrepancies and following through on outstanding tasks.
Requirements
- 4 to 6 years of relevant experience in operations, administration, customer service or a related service environment
- Demonstrable experience in operational reporting, reconciliations and administrative controls
- Intermediate to advanced Microsoft Office proficiency, particularly Excel, Outlook, Word and PowerPoint
- Strong Excel capabilities including formulas, data analysis, reconciliations, reporting and working with large datasets
- Excellent organisational skills, attention to detail, accountability and the ability to manage multiple priorities
- Professional communication skills with the ability to engage effectively with customers and internal stakeholders
- Advantageous: exposure to operational or service management systems, invoicing platforms and reporting dashboards
- Advantageous: experience monitoring service callouts, outstanding work and SLA performance
- Advantageous: experience supporting national or multi-site customers
- Advantageous: background in the refrigeration industry
- Advantageous: a relevant qualification in operations, business administration or a related field
Responsibilities
- Monitor service callouts, outstanding work and service-level agreement (SLA) performance, ensuring operational activities are tracked and followed up
- Compile operational reports, analyse data and maintain accurate records, reconciliations and administrative controls
- Coordinate customer meetings, prepare reports and presentations, communicate updates and escalate service-related issues where necessary
- Verify invoices and reconcile operational records against billing information, investigating discrepancies and supporting accurate reporting
- Manage professional correspondence, meeting arrangements, documentation and follow-ups with customers and internal stakeholders
- Use Microsoft Excel and other reporting tools to support data analysis, operational visibility and continuous improvement
Job details
- Organisation
- Network Finance
- Location
- Johannesburg North, Gauteng
- Job type
- Full time
- Experience level
- Mid (4+ years)
- Category
- Administration & Office
- Application Email
- omositi@networkrecruitment.co.za
- Application Method
- Apply via email
Success Guide
Hi there! This Operations & Reporting Coordinator role at Network Finance is a great fit if you enjoy keeping things organised and making sense of data. To stand out, make sure your CV clearly shows your experience with Excel formulas, reconciliations and operational reporting. The recruiter, Onkutlwile Mositi, is listed with an email address, so sending a concise, professional email with your CV attached is the way to go. In your cover note, mention any exposure to service callouts, SLA tracking or invoicing platforms, as these are listed as advantageous. If you have worked with national or multi-site customers or in refrigeration, highlight that too. Prepare for an interview that may test your Excel skills and how you handle competing priorities. Be ready to give examples of how you have resolved discrepancies or improved reporting accuracy. Good luck!
How we help you apply
You focus on getting ready — SPAAN NOW handles the paperwork. Here's what happens when you apply:
- Our AI tailors your CV to match this job's keywords and requirements, so it stands out to recruiters and screening systems.
- A custom cover letter is written specifically for this role — no generic templates.
- Your application is submitted with the documents this job needs: CV. SPAAN NOW pulls these from your profile so you don't upload them every time.
- You're notified the moment it's sent, and you can track its status any time under Applications.
- If you're shortlisted, use AI Interview Prep to practise questions commonly asked for roles like this — so you walk in confident and ready.
Everything is done for you, but you stay in control — review or edit anything before it goes out.
Spaan Talk
6 job seekers are in this Circle