Operations Manager (Remote) | Hospitality & Tourism
Liham Consulting · Johannesburg, Gauteng · Remote
Overview
A forward thinking company in the tourism and hospitality space is looking for an experienced Operations Manager to lead a dynamic remote team across Gauteng. You will drive service delivery, system adoption, and team performance while enjoying a competitive salary of R45k to R50k per month. If you have strong leadership skills and a passion for operational excellence, this role is for you.
About the role
Our client is seeking an experienced Operations Manager to join their remote team. In this role, you will lead a high performing team and ensure operational excellence across the division. You will oversee service level agreements, manage call handling and customer service processes, and drive the adoption of key systems such as Amadeus, Sabre, RappUp, AGM, JIRA, and Papertrail.
You will also be responsible for reporting, including monthly division reports and quarterly board presentations, managing transaction processing, policy compliance, and claims submissions. Supervising recruitment, onboarding, offboarding, and continuous upskilling of team members will be part of your daily responsibilities. Collaboration with HR and implementing efficient processes to improve division performance is essential.
This is a full time remote position based in Johannesburg, Gauteng, offering a cost to company salary of R45,000 to R50,000 per month.
Requirements
- 5 or more years of management experience in a relevant environment
- Strong leadership, communication, and management skills
- Proven ability to analyze performance metrics and implement improvements
- Proficiency with systems such as Amadeus, Sabre, RappUp, AGM, JIRA, and related platforms
- Ability to manage complex reporting and compliance requirements
- Sound understanding of policies, financial controls, and operational efficiencies
- Relevant skills in RPE, performance analysis, and team development
- Experience in hospitality or related service industries is advantageous
Responsibilities
- Oversee and ensure the achievement of service level agreements, manage call handling, and optimize customer service processes
- Lead reporting activities, including monthly division reports, quarterly board reports, and presentations
- Manage transaction processing, ensure policy compliance, and oversee claims submissions to mitigate financial losses
- Drive system adoption and ensure effective use of platforms like Amadeus, Sabre, RappUp, AGM, JIRA, OBTs, and Papertrail
- Supervise onboarding, offboarding, recruitment, and continuous upskilling of team members
- Implement efficient processes and systems to improve division performance, including telephony, messaging, and rostering systems
- Monitor and control standby and overtime hours, ensuring compliance with thresholds
- Collaborate with HR to support transition plans, training initiatives, and policy adherence
- Lead, coach, and develop a high performing, resilient team aligned with company standards
Benefits
Competitive salary of R45,000 to R50,000 per month (Cost to Company), remote work, ongoing training and professional development, supportive and innovative environment, employee growth opportunities
Job details
- Organisation
- Liham Consulting
- Location
- Johannesburg, Gauteng (Remote)
- Job type
- Full time
- Work arrangement
- Remote
- Experience level
- Senior (5+ years)
- Salary
- R45k to R50k / monthly
- Category
- Hospitality & Tourism
- Posted
- 3 November 2026 (4 days ago)
- Closing date
- 3 December 2026
- Application Method
- Apply online
Success Guide
When applying for this Operations Manager role, make sure your CV clearly shows at least 5 years of management experience and highlights your ability to lead teams remotely. Emphasize any experience with the systems mentioned, such as Amadeus, Sabre, or JIRA, as these are key. Since the role is remote, demonstrate your ability to manage and motivate a team from a distance. In your cover letter, focus on your leadership style, how you handle performance metrics, and your approach to operational efficiency. If you have hospitality or service industry background, be sure to mention it as a nice to have. Good luck with your application.
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