Operations Manager: Fraud Engagement Centre at Capitec, Johannesburg
Capitec · Johannesburg, Gauteng
Overview
Capitec is looking for an experienced Operations Manager to lead its Fraud Engagement Centre in Johannesburg. You will manage teams handling fraud related client interactions, keep operations running smoothly in a regulated banking environment, and help protect both clients and the business. This is a great fit for someone with strong leadership experience in fraud, financial crime, or contact centre operations who wants to make a real difference in banking safety.
About the role
Capitec's Fraud Engagement Centre is where clients get help when fraud hits, and this role puts you at the centre of it. As Operations Manager you will lead the team that deals directly with clients on fraud matters, making sure every interaction is handled with care, speed, and the right risk controls in place.
What the role involves:
- Leading teams responsible for fraud related client engagement and service delivery
- Managing operational performance in a highly regulated environment
- Ensuring fraud prevention, governance, and compliance requirements are met
- Driving service excellence during sensitive client interactions
- Monitoring trends, operational risks, and service outcomes
- Handling escalations and complex operational challenges
- Driving continuous improvement to strengthen operational effectiveness
You will work closely with stakeholders across Risk, Fraud, and Operations to keep things running smoothly while delivering positive outcomes for customers.
Application note: Capitec asks you to complete a short assessment on their careers site before finalising your application. The full process happens on Capitec's official career portal, so make sure you follow every step there.
Requirements
- At least 5 years of total experience, with a minimum of 2 years in a management role
- Experience in one or more of these areas: Fraud Operations, Financial Crime Operations, Banking Operations, Contact Centre Operations, or Risk Management environments
- Proven leadership experience within large operational teams
- Strong understanding of operational risk and regulatory environments
- Minimum qualification: a relevant tertiary qualification in Business Administration or Management
- Clear criminal and credit record
Responsibilities
- Lead teams handling fraud related client engagement and service delivery
- Manage operational performance within a highly regulated banking environment
- Ensure adherence to fraud prevention, governance, and compliance requirements
- Drive service excellence during sensitive client interactions
- Monitor trends, operational risks, and service outcomes
- Manage escalations and complex operational challenges
- Drive continuous improvement initiatives to strengthen operational effectiveness
- Collaborate with stakeholders across Risk, Fraud, and Operations functions
Job details
- Organisation
- Capitec
- Location
- Johannesburg, Gauteng
- Job type
- Full time
- Experience level
- Senior (5+ years)
- Education
- Bachelor
- Category
- Banking & Insurance
- Posted
- 3 November 2026 (4 days ago)
- Application Method
- Apply online
Success Guide
Landing a management role at Capitec is competitive, so make your application count. Before you apply, complete the short assessment on Capitec's careers page, as it is part of their process and skipping it could mean your application is not considered.
When you write up your experience, be specific about the size of the teams you have led and the type of fraud or contact centre environment you worked in. Numbers help here: team size, volumes handled, service levels improved. Also highlight how you have managed risk and compliance in a regulated setting, because that is central to this job.
If you get an interview, expect questions that test how you handle pressure in sensitive client situations and how you balance service with fraud controls. Prepare a real example of a complex escalation you solved and the outcome. Good luck, this is a role that genuinely protects people from fraud.
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