Operations Manager - Debt Review Specialist
BA Personnel · Gauteng
Overview
BA Personnel is looking for an Operations Manager with debt review experience to lead multiple operational departments in Gauteng. You will drive efficiency, manage teams, and ensure compliance with the National Credit Act. This permanent role suits a registered Debt Counsellor with strong leadership skills and a passion for operational excellence.
About the role
As the Operations Manager, you will oversee the day-to-day operational functions of the business, ensuring all departments run efficiently and align with strategic goals. You will lead and develop operational teams, drive productivity, and maintain high service delivery standards. This role requires a hands-on leader who can manage multiple departments, monitor KPIs, and implement operational improvements.
Key focus areas include:
- Operational management and process improvement
- Leadership and people management
- Performance monitoring and reporting
- Debt review operations oversight
- Client service and relationship management
- Compliance and risk management
You will work closely with Executive Management, reporting on operational performance and challenges. The position is based in Gauteng and is a permanent, full-time role.
Requirements
- Relevant qualification in Business Management, Operations Management or related field (advantageous)
- Registered Debt Counsellor
- Minimum 5 to 7 years management experience in an operational environment
- Experience managing multiple departments and teams
- Experience in debt review, financial services or credit industry (advantageous)
- Proven experience in performance management and operational reporting
- Strong understanding of operational processes, compliance and risk management
- Strong leadership and people management skills
- Excellent communication and interpersonal skills
- Strategic thinking and problem solving abilities
- Strong analytical and reporting skills
- Ability to manage multiple departments and competing priorities
- Strong decision making and conflict resolution skills
- Excellent organisational and planning abilities
- Ability to drive accountability and achieve business objectives
- Strong understanding of KPIs and performance management
- Proficiency in Microsoft Office, particularly Excel and reporting systems
Responsibilities
- Ensure effective communication and coordination between departments
- Develop and implement operational strategies to improve efficiency and service delivery
- Monitor workflow, productivity and turnaround times
- Ensure departmental objectives and business targets are achieved
- Identify operational inefficiencies and implement improvements
- Oversee daily operations of reporting departments
- Lead, manage and motivate Managers, Team Leaders and operational employees
- Conduct regular performance reviews and monitor KPIs
- Address performance concerns, employee conduct and operational challenges
- Identify training and development needs within the Operations Department
- Monitor departmental performance against agreed targets and KPIs
- Analyse operational reports and identify areas for improvement
- Develop and implement corrective action plans where targets are not achieved
- Report on operational performance and challenges to Executive Management
- Oversee operational processes relating to debt review applications and client administration
- Ensure accurate and timely processing of debt review documentation
- Monitor progress of client accounts throughout the debt review process
- Ensure effective management of capturing, documents, legal and opposing, negotiations with credit providers and follow ups and CLI
- Maintain operational standards in accordance with the National Credit Act and applicable debt review regulations
- Ensure high standards of client service across operational departments
- Monitor client satisfaction, complaints and service delivery levels
- Ensure escalations are resolved professionally and within reasonable timeframes
- Maintain effective relationships with relevant stakeholders and service providers
- Drive continuous improvement in client experience
- Ensure operational activities comply with applicable legislation, regulations and industry requirements
- Ensure adherence to company policies, procedures and internal controls
- Identify operational risks and implement appropriate corrective measures
- Ensure accurate recordkeeping and proper documentation
- Support internal and external audits and compliance reviews
- Escalate material compliance and operational risks to Executive Management
- Prepare and present regular operational reports to Executive Management
- Monitor departmental productivity, performance, quality and service delivery
- Ensure accurate management information is available for decision making
- Provide recommendations to improve operational performance
- Ensure departmental reporting deadlines are met
Job details
- Organisation
- BA Personnel
- Location
- Gauteng
- Job type
- Full time
- Experience level
- Senior (5+ years)
- Education
- Diploma
- Category
- Accounting & Finance
- Application Method
- Apply manually
Success Guide
This Operations Manager role is a great step up if you have debt review experience and strong leadership skills. To stand out, make sure your CV clearly shows your management experience and any debt review or financial services background. Highlight your knowledge of the National Credit Act and your ability to lead multiple teams. If you are a registered Debt Counsellor, mention it prominently. Prepare for interview questions about how you handle operational challenges, improve efficiency, and manage performance. Show that you can balance compliance with client service. Good luck!
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
- Our AI tailors your CV to match this job's keywords and requirements, so it stands out to recruiters and screening systems.
- A custom cover letter is written specifically for this role — no generic templates.
- We gather the documents this job needs: CV, Diploma certificate and Professional registration. SPAAN NOW pulls these from your profile and packages them together, ready to attach.
- Once your application is prepared, we show you exactly how and where to apply — just follow the link to the employer and submit your ready-made CV, cover letter and documents.
- Mark it as applied under Applications to keep track, and if you're shortlisted, use AI Interview Prep to practise questions commonly asked for roles like this.
We do the hard part — tailoring and gathering everything — so applying yourself only takes a minute.
Spaan Talk
Nobody has said anything yet. Be the first.