Omni Channel Servicing Consultant at Nedbank (Johannesburg)
Nedbank · Sandton, Johannesburg
Overview
Nedbank is hiring an Omni Channel Servicing Consultant to join their insurance call centre team in Johannesburg. You will handle client calls, resolve queries and offer Nedbank products while growing your career in banking. This role suits someone with at least 2 years contact centre experience and a completed RE5 and FAIS certificate. If you enjoy helping people over the phone, this could be a great fit.
About the role
Nedbank is looking for an Omni Channel Servicing Consultant to join their Nedbank Insurance call centre team based in Sandton, Johannesburg. You will be the voice of Nedbank to clients calling in, and your main focus will be providing professional and efficient call services that keep clients happy and loyal to the bank.
On a typical day you will answer calls within set service level targets, listen carefully to client queries, and either resolve them on the spot or escalate unresolved cases to management through the system. You will also need to generate leads by offering Nedbank products to clients during calls, so a comfortable approach to sales conversations will help you here. Keeping accurate records of every call is important because this helps the business prevent losses and maintain quality standards.
You will also be expected to keep learning and stay current with legislation, industry changes and updated risk manuals. Nedbank values honesty, integrity, accountability and respect, so you will need to bring those values into every interaction with clients and colleagues. You will work closely with your team, share knowledge and contribute to Nedbank's culture building initiatives.
Important application note: All applications must be submitted through Nedbank's official careers site. Visit the Nedbank jobs portal to complete your application. You can also contact the Nedbank Recruiting Team on +27 860 555 566 if you have any questions.
Requirements
- Minimum 2 years contact centre experience
- Must have insurance experience
- Matric / Grade 12 / National Senior Certificate
- Certificate: Regulatory Examination / RE 5
- FAIS Certificate (120 Credits)
- FAIS affected role, so you must meet FAIS requirements
- Knowledge of administrative procedures and systems
- Relevant regulatory knowledge
- Banking knowledge and procedures
- Business writing skills
- Knowledge of governance, risk and controls
- Strong communication skills
- Ability to build customer loyalty
- Ability to manage work and adapt to change
- Quality orientation
Responsibilities
- Answer 90% of all calls within 60 seconds as per service level agreements
- Adhere to your daily schedule and follow the work plan to meet targets
- Follow Nedbank processes and values such as honesty, integrity, accountability and respect when handling calls
- Escalate unresolved queries to management by logging cases on the system
- Generate lead targets on a month to month basis by offering products to clients
- Prevent losses by being vigilant and ensuring all calls are logged correctly
- Participate in Nedbank culture building initiatives such as staff surveys
- Support corporate social responsibility initiatives
- Identify and recommend opportunities to enhance processes, systems and policies
- Keep up to date with legislation, industry changes and risk standards by reading manuals and attending sessions
- Complete all learning activities and maintain certifications within specified time frames
- Share knowledge with your team and give feedback to management and the back office
Job details
- Organisation
- Nedbank
- Location
- Sandton, Johannesburg
- Job type
- Full time
- Experience level
- Junior (2+ years)
- Education
- Matric
- Category
- Customer Service
- Posted
- 15 October 2026 (3 weeks ago)
- Application Method
- Apply online
Success Guide
Hi there! This is a solid opportunity if you have call centre and insurance experience and want to work for one of South Africa's big banks. Nedbank is a well known employer and this role sits within their insurance division, so your insurance background will really count here.
When you apply, make sure your CV clearly shows your contact centre experience and your insurance work. Highlight any RE5 or FAIS certificates you have, because these are non negotiable for this role. If you have examples of how you handled difficult clients or met call targets, include those too.
For the interview, be ready to talk about how you deal with pressure, how you keep clients happy and what you know about FAIS and insurance regulations. They may also ask you to do a role play or a short assessment. Brush up on Nedbank's values because they take those seriously.
Apply on the Nedbank careers site and good luck. You have got this!
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