NOC Operations Shift Manager - Telecoms Tower Infrastructure
Exponant · Bryanston, Gauteng (Hybrid) · Hybrid
Overview
Lead 24/7 monitoring of tower power systems for a major telecoms client in Bryanston. This 1 year fixed term role puts you at the centre of real time incident response, coordinating shift teams and keeping mobile networks running. If you have 3 to 5 years in NOC operations and a head for power and infrastructure systems, this is a strong career move in the TowerCo space.
About the role
Our Bryanston based client in the Telecomms industry has a 1 year fixed term vacancy for a NOC Operations Shift Manager. You will lead 24/7/365 operational monitoring and real time management of tower passive infrastructure, power systems and environmental alarms.
The role coordinates shift resources to keep service availability uninterrupted for mobile network operator tenants. You will proactively identify and resolve power, site and infrastructure incidents, and act as Incident Commander during high severity outages. Expect to drive rapid triage, escalation and restoration across internal teams, energy partners, vendors, security providers and TowerCo field operations.
This is a hands on shift leadership role, so you will also manage rosters, shift handovers, stakeholder communication and detailed incident documentation.
Requirements
- 3 to 5 years of experience in NOC operations, preferably in a TowerCo or telecommunications environment
- Experience coordinating shifts and operational teams in a 24/7/365 setting
- Strong technical background in network or power operations, with proficiency in monitoring tools
- An Engineering, IT, Telecommunications or Operations qualification is preferred
- ITIL certification or training is advantageous
- Strong understanding of tower passive infrastructure including towers, shelters, cooling and security systems
- Experience with hybrid power systems including solar PV, BESS, diesel generators, grid, ATS/AMF, rectifiers and minus 48V systems
- Proficiency with monitoring systems including OSS, telemetry dashboards and SNMP tools
- Ability to diagnose escalated power and infrastructure issues quickly and accurately
- Strong organisational skills for shift management and resource planning
- High emotional intelligence, conflict management capability and leadership under pressure
- Strong customer centric mindset and communication capability
- Experience managing multi stakeholder environments including energy service companies, TowerCos and vendors
Responsibilities
- Take accountability for 24/7 monitoring of tower power systems including grid, diesel generators, solar and battery energy storage systems, plus passive infrastructure and environmental alarms
- Manage real time detection, triage and escalation of outages, theft events, generator faults and power failures
- Lead P1 and P2 incident response and act as Incident Commander during major service impacting events
- Ensure accurate logging, ticket creation and SLA based prioritisation of incidents
- Coordinate shift workers and manage rosters, shift planning, leave schedules and resource optimisation
- Ensure high quality shift handovers with full visibility of ongoing issues
- Provide Tier 2 support and diagnosis for escalated power and site related issues
- Collaborate with field teams, energy service partners, TowerCos and vendors to expedite resolution
- Manage stakeholder communication during incidents, including communication with MNO customers and internal teams
- Enforce NOC standard operating procedures, change controls, maintenance windows and site access protocols
- Produce shift performance reports including outage summaries, MTTR trends, SLA risks and operational insights
- Maintain complete, accurate and audit ready incident documentation
Job details
- Organisation
- Exponant
- Location
- Bryanston, Gauteng (Hybrid)
- Job type
- Contract
- Work arrangement
- Hybrid
- Experience level
- Mid (3+ years)
- Education
- Diploma
- Category
- Telecommunications
- Application Method
- Apply online
Success Guide
This role sits at the heart of keeping mobile networks alive, so your application should show more than a list of duties. Highlight specific examples where you managed outages, coordinated a shift team or worked with power systems like solar, BESS or diesel generators.
If you have ITIL training or experience with TowerCo infrastructure, make that visible early. The hiring team will likely probe your ability to stay calm under pressure and communicate clearly during high severity incidents, so prepare a short story about a tricky P1 you handled.
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
- Our AI tailors your CV to match this job's keywords and requirements, so it stands out to recruiters and screening systems.
- A custom cover letter is written specifically for this role — no generic templates.
- We gather the documents this job needs: CV and Diploma certificate. SPAAN NOW pulls these from your profile and packages them together, ready to attach.
- Once your application is prepared, we show you exactly how and where to apply — just follow the link to the employer and submit your ready-made CV, cover letter and documents.
- Mark it as applied under Applications to keep track, and if you're shortlisted, use AI Interview Prep to practise questions commonly asked for roles like this.
We do the hard part — tailoring and gathering everything — so applying yourself only takes a minute.
Spaan Talk
Nobody has said anything yet. Be the first.