NOC Manager for Leading Telecom and ISP Provider in Johannesburg North
Network IT · Johannesburg North, Gauteng
Overview
A leading technology and connectivity provider in Johannesburg North is looking for a hands-on NOC Manager to lead their Network Operations Centre. You will oversee 24/7 operations, manage Tier 1 and Tier 2 teams, and ensure network reliability for a fast-paced ISP environment. If you have a strong telecommunications background and enjoy incident management and team leadership, this permanent role could be a great fit.
About the role
This is an exciting opportunity for an experienced NOC leader to join a leading technology and connectivity provider in Johannesburg North. As the NOC Manager, you will be responsible for overseeing daily network operations, managing technical teams, and ensuring the stability, performance, and availability of critical network services.
You will lead both operational and technical initiatives, driving service excellence while ensuring incidents are managed effectively and network performance remains at the highest standard. Collaborating with multiple business units, you will work to improve service delivery, implement operational enhancements, and boost customer satisfaction. This role is ideal for a strong technical leader who enjoys problem-solving, incident management, and developing high-performing teams in a demanding environment.
Application Notes: For more exciting IT vacancies, visit: https://www.networkrecruitmentinternational.com/it-jobs. If you have not received feedback within two weeks, please consider your application unsuccessful. Your profile will remain in our database for future opportunities.
Requirements
- Relevant qualification in Information Technology, Networking, Telecommunications, or a related field
- Industry certifications will be advantageous
- Proven experience managing a NOC within a Telecommunications or ISP environment
- Experience leading technical support and network operations teams
- Strong background in incident management and operational service delivery
- Experience working within SLA-driven environments
- Demonstrated ability to manage escalations and major network incidents
- Experience improving operational performance through process optimisation and automation
- Knowledge of LTE technologies
- Knowledge of fibre connectivity solutions
- Knowledge of virtual APNs
- Knowledge of IP networking
- Network monitoring and performance management skills
- Incident management and root cause analysis skills
- Operational reporting and analytics skills
- Network troubleshooting and diagnostics skills
- Service delivery management skills
- Familiarity with monitoring and automation tools
Responsibilities
- Lead, mentor, and develop Tier 1 and Tier 2 NOC teams
- Oversee 24/7 network operations and service availability
- Monitor network performance, uptime, latency, and service quality metrics
- Ensure SLA compliance and effective operational support delivery
- Manage incident response, outage restoration, and root cause analysis activities
- Act as the primary escalation point for critical incidents and major client issues
- Produce performance reports, operational insights, and ticket trend analysis
- Drive continuous improvement initiatives across network operations
- Implement monitoring, automation, and operational efficiency enhancements
- Collaborate with field services and operations teams to coordinate technical resolutions
- Identify trends and proactively mitigate risks before they impact service delivery
Job details
- Organisation
- Network IT
- Location
- Johannesburg North, Gauteng
- Job type
- Full time
- Experience level
- Senior
- Education
- Diploma
- Category
- Telecommunications
- Application Method
- Apply online
Success Guide
When applying for this NOC Manager role, highlight your experience leading technical teams in an ISP or telecom environment. Be ready to discuss specific incidents you have managed, how you improved network uptime, and your approach to SLA compliance. The interview may include scenario-based questions about handling major outages and escalations. Emphasise your hands-on technical skills in LTE, fibre, and IP networking, as well as your ability to mentor Tier 1 and Tier 2 teams. Make sure your CV clearly shows your NOC management experience and any relevant certifications. Good luck!
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