NOC Manager for ISP Network Operations in Johannesburg North
Network IT · Johannesburg North, Gauteng
Overview
Lead a NOC team at a growing ISP in Johannesburg North. You will manage Tier 1 and Tier 2 agents, keep the network running 24/7, handle escalations, and use smart monitoring tools to improve service. This permanent role is perfect for a hands on NOC leader who enjoys solving complex connectivity problems and mentoring young techs.
About the role
What you will be doing
You will take charge of the daily operations of our Network Operations Centre. This is a hands on leadership role where you will guide a team of NOC agents, make sure monitoring and incident response run smoothly, and keep our ISP services reliable around the clock.
You will work closely with field technicians and operations teams, act as the main escalation point during outages, and use performance data to spot trends and improve how we work. You will also help bring in new monitoring tools and AI driven automation to speed up response times.
How to apply
Apply online through the link provided. If you have not heard back within two weeks, please consider your application unsuccessful. Your profile will be kept on the recruiter database for other suitable roles.
Requirements
- Proven experience managing a NOC team within a telecommunications or ISP environment
- Network+ or CCNA certification or higher is preferred
- Knowledge of the ITIL framework is an advantage
- Strong leadership and mentoring skills for technical teams
- Experience with incident management, root cause analysis, and escalation handling
- Understanding of network monitoring metrics such as latency, packet loss, and downtime
Responsibilities
- Lead and mentor NOC Agents, set technical objectives, delegate monitoring tasks, and coach on complex connectivity troubleshooting
- Ensure 24/7/365 NOC coverage and meet strict SLAs
- Monitor latency, packet loss, and downtime metrics to drive proactive resolutions
- Oversee night shift and standby teams to protect network integrity
- Produce monthly performance reports and deliver ticket analytics that highlight trends and improvements
- Maintain strong outage recovery processes, major incident communication, and root cause analysis
- Act as the primary escalation point for internal teams and clients during critical outages
- Implement advanced monitoring tools and AI driven automation to improve response times
- Partner with Field Technicians and Operations teams to coordinate site visits and hardware replacements
Job details
- Organisation
- Network IT
- Location
- Johannesburg North, Gauteng
- Job type
- Full time
- Experience level
- Mid
- Category
- Telecommunications
- Application Method
- Apply online
Success Guide
This NOC Manager role is a great next step if you have been leading a network operations team and want more responsibility in the ISP space. When you apply, highlight your hands on experience with incident response, your ability to manage shift teams, and any certifications like CCNA or Network+. In the interview, expect questions about how you handle major outages, how you keep a team motivated during night shifts, and how you use monitoring data to improve service. Being ready to talk about real examples will set you apart. Also note the role is on site in Johannesburg North, so make sure you can travel there before applying.
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