Multilingual Customer Care Consultant for Funeral Insurance in Bellville
Datafin IT Recruitment · Bellville, Cape Town, Western Cape
Overview
A dynamic micro insurer in Bellville, Cape Town is hiring energetic multilingual Customer Care Consultants. You will help clients with funeral insurance queries, verify information, and assist with outbound campaigns. If you speak English plus Sotho, Pedi, Tswana, Tsonga, isiXhosa or isiZulu, and have 1 to 2 years of customer care and funeral insurance experience, this permanent role could be a great fit.
About the role
Our client, a micro insurer based in Bellville, Cape Town, needs multilingual Customer Care Consultants to join their team. You will be the friendly voice helping clients understand and manage their funeral insurance policies. This is an on site, permanent role that combines inbound and outbound call work with general administration.
What you will do:
- Handle inbound calls and assist clients with queries about their funeral insurance policies
- Provide product information and help with overflow calls, transferring to the right department when needed
- Make outbound calls to confirm policies, verify client details, and support ad hoc campaigns
- Audit application forms and draft emails to clients and third parties
- Keep accurate records of all calls and their outcomes
Requirements
- Matric or Grade 12, or a similar qualification
- 1 to 2 years of proven experience in customer care and funeral insurance
- Proficiency in MS Office, especially Excel, Word and Outlook
- Excellent written and verbal communication in English, Sotho, Pedi, Tswana, Tsonga, isiXhosa and isiZulu
- Additional languages will be advantageous
- Strong problem solving skills and attention to detail
- Good time management and the ability to work under pressure
- Self motivated and able to work both independently and in a team
Responsibilities
- Assist and verify clients with queries relating to their funeral insurance policies
- Answer and assist with overflow inbound calls and transfer calls to the applicable department
- Assist with advisor queries
- Confirm funeral insurance policies through outbound calls
- Verify client information and participate in ad hoc outbound campaigns
- Audit application forms that have been successfully captured
- Draft emails to communicate with clients and third parties
- Keep a record of all inbound and outbound calls and the outcome of each call
Job details
- Organisation
- Datafin IT Recruitment
- Location
- Bellville, Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Matric
- Category
- Customer Service
- Application Method
- Apply manually
Success Guide
This role is ideal if you are fluent in multiple South African languages and enjoy helping people over the phone. When you apply, make sure your CV clearly shows your language skills and any customer care or insurance experience. Highlight examples of how you have handled client queries or worked with policies. Since the job is on site in Bellville, mention that you can travel to the area. In an interview, be ready to demonstrate your communication style and how you stay patient and professional under pressure. Good luck!
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