Multilingual Client Relationship Executive (French, Spanish, German, Italian or Mandarin)
RPE NextGen · Johannesburg, Gauteng
Overview
RPE NextGen in Johannesburg is hiring a Multilingual Client Relationship Executive to manage international corporate clients. If you speak English plus French, Spanish, German, Italian or Mandarin and have at least two years in client services or account management, this permanent role lets you build global relationships while growing your career. You will coordinate client needs, keep documentation on track and work with teams across cultures. Matric with 65% in Higher Grade Maths is required. Apply now.
About the role
As a Multilingual Client Relationship Executive at RPE NextGen, you will be the main point of contact for international corporate clients. Your days will involve managing client accounts, responding to enquiries and making sure service delivery stays smooth and on time. You will collect and check client documents, follow up on outstanding items and keep accurate records so nothing slips through the cracks.
You will work closely with internal departments and external providers to coordinate activities and resolve any issues that come up. This role also gives you space to spot ways to improve processes and take ownership of your accounts from start to finish. If you enjoy building relationships across cultures and keeping things organised, this could be a great fit.
Requirements
- Matric certificate with a minimum of 65% in Higher Grade Maths
- Fluency in English and at least one additional foreign language such as French, German, Spanish, Italian, Portuguese, Japanese, Mandarin, Cantonese, Arabic, Dutch or Korean
- Minimum of 2 years experience in client services, account management, customer success, client relationship management, corporate customer support, international customer service, stakeholder management, sales support or client coordination
- Professional written and verbal communication skills in English and the relevant foreign language
- Proficiency in Microsoft Office, especially Excel, Word and Outlook
- Strong administrative and documentation management skills
- A bachelor's degree in Business Management, Commerce, Finance, Accounting, Economics, Law, Communications or a related field is advantageous
- Experience with CRM systems or client management platforms is advantageous
Responsibilities
- Manage and maintain relationships with international and corporate clients as their primary point of contact
- Coordinate client requests, documentation and service delivery to ensure timely completion
- Monitor outstanding requirements and follow up with clients on deadlines
- Resolve client queries and work with internal departments to address service issues
- Request, collect, review and validate client documentation, keeping records accurate and up to date
- Prepare reports and provide updates on account progress, service delivery and outstanding matters
- Liaise with internal departments, external service providers and international stakeholders
- Identify opportunities to improve client service processes and operational efficiency
- Ensure compliance with internal procedures and documentation requirements
- Take ownership of assigned client accounts and drive tasks through to completion
Job details
- Organisation
- RPE NextGen
- Location
- Johannesburg, Gauteng
- Job type
- Full time
- Experience level
- Junior (2+ years)
- Education
- Matric
- Category
- Customer Service
- Application Method
- Apply manually
Success Guide
This role is perfect if you love languages and working with people from different cultures. Since the job needs English plus another language, make sure your CV clearly shows your language level and any experience you have using it at work. The 65% Higher Grade Maths matric requirement is strict, so have your matric certificate ready.
When applying, highlight any client service or account management experience and mention tools like Excel or CRM systems you have used. In an interview, be ready to give examples of how you handled client queries or worked with international stakeholders. Show that you are organised and can juggle multiple accounts. Good luck!
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