Medical Receptionist for Specialist Practice in Linksfield, Johannesburg
Unicorn Placements · Linksfield, Johannesburg, Gauteng
Overview
A busy specialist medical practice in Linksfield, Johannesburg is looking for an experienced Medical Receptionist who is fluent in Afrikaans. You will run the front desk, manage the specialist's diary, handle patient enquiries with care, and work with medical aid codes, billing and claims. If you have a warm manner, a calm head under pressure and solid medical practice admin experience, this full time permanent role could be a great fit.
About the role
This is a hands on front of house role at a specialist medical practice in Linksfield, Johannesburg. You will be the first point of contact for patients and the person who keeps the reception desk, switchboard and appointment diary running smoothly while supporting the specialist and referring doctors.
What the day to day looks like
- Welcome patients, assist with registration and handle enquiries at reception.
- Manage incoming calls, emails and patient correspondence in a professional way.
- Book, confirm and reschedule appointments and keep the specialist's diary organised.
- Explain appointment requirements, consultation fees and practice procedures to patients.
- Capture and update patient and medical aid details accurately, working with tariff and ICD-10 codes.
- Assist with benefit checks, referrals and authorisations where needed.
- Maintain patient files, appointment records and correspondence so consultations run smoothly.
- Liaise with the specialist, referring doctors and other healthcare providers.
- Keep patient information confidential and follow POPIA and practice procedures.
Application note: Your CV should clearly outline your medical reception experience, the practice management systems you have used, and reasons for leaving each listed role.
Requirements
- Matric.
- Previous experience as a Medical Receptionist within a busy medical practice.
- Practical knowledge of medical aid codes, billing procedures and claims administration.
- Experience using medical practice management software.
- Good computer literacy, including email and Microsoft Office.
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- Fluent in Afrikaans.
Responsibilities
- Welcome patients and assist with registration and enquiries.
- Manage incoming calls, emails and patient correspondence professionally.
- Book, confirm and reschedule appointments and manage the specialist's diary.
- Communicate appointment requirements, consultation fees and practice procedures clearly.
- Keep patients informed about delays and changes to appointments.
- Handle sensitive patient queries with empathy, discretion and professionalism.
- Capture and update patient information and medical aid details accurately.
- Work with medical aid tariff and ICD-10 codes and clarify billing discrepancies.
- Assist with medical aid benefit checks, referrals and authorisations.
- Maintain accurate patient files, appointment records and correspondence.
- Ensure documentation and referral information are available for consultations.
- Liaise with the specialist, referring doctors and other healthcare providers.
- Handle patient information confidentially and in line with POPIA and practice procedures.
Job details
- Organisation
- Unicorn Placements
- Location
- Linksfield, Johannesburg, Gauteng
- Job type
- Full time
- Experience level
- Mid
- Education
- Matric
- Category
- Administration & Office
- Application Method
- Apply online
Success Guide
When you apply for this medical receptionist role, your CV needs to do more than list duties. Highlight the exact practice management software you have used and the volume of patients you handled each day. Mention your Afrikaans fluency clearly, because this practice needs it for patient communication. Be ready to explain medical aid codes, ICD-10 codes and claims administration in an interview. Also include the reason for leaving each previous role, as the listing asks for it. arrive neat, organised and ready to talk through how you stay calm when the front desk gets busy.
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
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