Medical Receptionist at Specialist Practice in Langebaan
iMedrecruit · Langebaan, Western Cape
Overview
A specialist medical practice in Langebaan on the West Coast is looking for an experienced Medical Receptionist to join their team. You will be the friendly face of the practice, managing appointments, medical aid authorisations, billing queries and patient records. If you have at least 3 years of private practice reception experience, are fluent in English and Afrikaans, and thrive in a patient-focused environment, this full-time role could be a great fit.
About the role
This is a full-time, on-site opportunity for a skilled Medical Receptionist to support a specialist practice in Langebaan, Western Cape. You will play a key role in keeping the practice running smoothly and ensuring patients feel welcome and well looked after.
What the day to day looks like:
- Welcoming patients and visitors with a warm, professional manner
- Answering calls, emails and patient enquiries
- Scheduling appointments, managing the doctor's diary and sending confirmations
- Liaising with medical aids and hospital administrators about authorisations and procedure coding
- Following up with the external billing bureau on billing queries
- Coordinating communication between the specialist, patients and referring doctors
- Processing in-room payments and issuing receipts
- Keeping track of practice stock and supplies
- Maintaining accurate patient records and handling general admin
Please quote REF# IMR075-MR in your application.
Requirements
- Matric / Grade 12
- Minimum of 3 years' experience as a Medical Receptionist in a private medical practice
- Knowledge of medical billing
- Familiarity with private healthcare administration and medical aid processes
- Computer literate with proficiency in Microsoft Office
- Experience with medical practice management software (Vericlaim experience advantageous)
- Fluent in English and Afrikaans, both written and verbal
- Experience with medical aid authorisations and procedure coding advantageous
- Previous experience in a surgical practice advantageous
- Strong organisational and administrative abilities with high attention to detail
- Excellent verbal and written communication skills
- Ability to multitask, prioritise and stay calm under pressure
- Reliable, punctual and dependable with a professional appearance
- High level of integrity, discretion and commitment to patient confidentiality
- Willingness to learn new systems and adapt to changing practice needs
Responsibilities
- Welcome patients and visitors in a friendly and professional manner
- Answer incoming calls, emails and patient enquiries
- Schedule appointments and manage the doctor's diary
- Communicate appointment confirmations and updates to patients
- Liaise with medical aids and hospital administrators regarding authorisations and procedure coding
- Communicate with the external billing bureau regarding billing queries
- Coordinate communication between the specialist, patients, referring doctors and healthcare providers
- Process in-room payments and issue receipts
- Monitor and manage practice stock and supplies
- Liaise with IT providers, pharmaceutical representatives and other service providers
- Maintain accurate patient records and perform general administrative duties
- Ensure the reception area remains professional, welcoming and efficient
Job details
- Organisation
- iMedrecruit
- Location
- Langebaan, Western Cape
- Job type
- Full time
- Experience level
- Mid (3+ years)
- Education
- Matric
- Category
- Administration & Office
- Application Method
- Apply manually
Success Guide
This role is all about being the calm, organised face of a busy specialist practice, so your application should show that you understand both the admin side and the patient care side of medical reception. Highlight your private practice experience, especially any work with medical aids and billing systems like Vericlaim. Since the practice serves a bilingual community, mention your English and Afrikaans fluency clearly on your CV. A short cover note referencing the specific reference number and explaining why you enjoy patient-facing work will go a long way. If you have surgical practice experience, even better, make sure it stands out. Good luck, this could be a lovely team to join on the West Coast.
How we help you prepare
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