Medical Receptionist at Paediatric Practice in Pretoria East
Ad Hoc Client · Pretoria East, Gauteng
Overview
A growing Paediatric Practice in a popular Pretoria East hospital needs an energetic Medical Receptionist to run front of house. You will be the first point of contact for patients, handling appointments, billing, and admin in a paperless practice. If you have 2 years of medical reception experience and love working with people, this permanent role with a salary of R15 000 to R18 000 per month could be perfect for you.
About the role
An established Paediatric Practice based in a popular Pretoria East hospital is looking for an energetic Medical Receptionist to run its front of house. The practice is growing fast and needs someone with excellent admin and people skills.
You will be responsible for coordinating and scheduling daily appointments, managing referrals and the diary, and distributing key documentation to keep the practice running smoothly. You will also handle billing, process claims and invoices, and manage practice inventory.
This role is all about patient care. You will greet patients in person and over the phone, address inquiries with empathy, and maintain a clean, organised reception area. You will work in a paperless environment and use online systems daily. The successful candidate must be patient centred, confident, and able to multi task between in room patient interactions and incoming calls.
Working hours are Monday to Friday, 07h30 to 16h00. Overtime is rarely needed and availability for overtime is not a requirement. Start date is January 2027.
Requirements
- Matric (Grade 12)
- Degree or Diploma in Administration or similar is advantageous
- 2 years proven experience as a Medical Receptionist or similar administrative role is essential
- Proficient in English (written and spoken)
- Afrikaans advantageous
- Comfortable working in a paperless practice and using online systems
- Proficient with medical office software (Vericlaim advantageous)
- Proficient with MS Office Suite
- Working knowledge of medical terminology, POPI regulations, ICD, and RPL coding advantageous
- Strong organisational, administrative, and planning skills
- Ability to use discretion with sensitive information
- Proactive, self motivated, and able to work independently
- Organised, systematic, and methodical
- Ability to multitask and manage difficult patients politely and assertively
- Patient, tolerant, and dependable
Responsibilities
- Greet and attend to patients in person and over the phone in a professional and courteous manner
- Maintain a clean and organised reception area to create a welcoming atmosphere
- Address patient inquiries with professionalism and empathy
- Schedule, reschedule, and confirm patient appointments to optimise time slots
- Liaise with doctors, nurses, and staff with discretion and professionalism while maintaining confidentiality
- Accurately capture, maintain, and update patient records in line with privacy and regulatory requirements
- Ensure documentation for patient visits is distributed and completed timeously and accurately
- Process billing transactions, claims, and invoices accurately and explain policies to patients
- Create pro forma invoices on behalf of patients
- Manage practice inventory by monitoring and ordering office and medical supplies
- Use telephone, email, and SMS to handle queries and provide feedback to patients on behalf of the doctor
- Communicate with the practice manager concerning patient accounts and billing queries
Job details
- Organisation
- Ad Hoc Client
- Location
- Pretoria East, Gauteng
- Job type
- Full time
- Experience level
- Junior (2+ years)
- Education
- Matric
- Salary
- R15 000 to R18 000 per month / monthly
- Category
- Healthcare & Nursing
- Application Method
- Apply manually
Success Guide
Hi there! This Medical Receptionist role at a Paediatric Practice in Pretoria East is a great opportunity if you have around 2 years of experience in a medical or admin setting. The practice is growing, so you will be busy but supported.
When you apply, make sure your CV clearly shows your reception and admin experience. Highlight any medical software you have used, especially Vericlaim, and mention if you know medical terminology or have worked in a paperless practice. If you speak Afrikaans, definitely include that as it is listed as advantageous.
For the interview, be ready to talk about how you handle difficult patients and multitask between phone calls and in person interactions. They want someone compassionate and discrete, so show that you understand patient confidentiality. Good luck!
How we help you prepare
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