Logistics Manager: Customer Service, Exports and Warehousing
Hire Resolve · Pretoria, Gauteng
Overview
A mining company in Pretoria is looking for an experienced Logistics Manager to lead customer service and logistics operations. You will manage a team, oversee exports and warehousing, and work with third party logistics providers. This is a senior role offering R1 million to R1.5 million per year, ideal for someone with strong supply chain and SAP experience.
About the role
Hire Resolve's client, a mining company based in Gauteng, is seeking an experienced Logistics Manager to join their team in Pretoria. In this role, you will lead customer service and logistics operations, manage team performance, and ensure customer satisfaction. You will also oversee order processing, stock availability, and third party logistics service providers.
This is a permanent, full time position suited to a seasoned professional with a background in mining or heavy manufacturing and extensive supply chain experience in an international environment.
To apply, contact Janoke Booysen or Menina Campher at Hire Resolve, or email your CV to mining@hireresolve.za.com. You can also visit the Hire Resolve website for more information.
Requirements
- Grade 12
- Degree in Supply Chain Management, Business, or a relevant field
- Minimum 5 to 10 years' experience in a managerial role within a mining or heavy manufacturing environment
- Extensive experience in supply chain management within an international environment
- Strong strategic planning and supply chain leadership experience
- Strong experience in export operations and warehousing
- Experience using SAP
- Extensive knowledge of customer service and logistics procedures
- Valid Driver's License
Responsibilities
- Manage a team of customer service and logistics specialists, overseeing daily operations and workflows
- Monitor team performance against company policies, service level agreements and key performance indicators
- Ensure effective communication and coordination between Sales, Production, Supply and other stakeholders to maintain service levels
- Ensure customer orders, samples and requests are managed, addressed and recorded in the ERP system within required timeframes
- Allocate customer portfolios and responsibilities across the team and ensure adequate support and cover when employees are on leave
- Manage customer complaints and escalations, ensuring timely responses and appropriate corrective actions
- Coordinate problem solving activities and follow up on outstanding issues, escalating critical matters when necessary
- Monitor customer demand against available stock levels and initiate timely replenishment where required
- Communicate potential supply issues to relevant stakeholders
- Manage the performance of third party logistics service providers, including shipping lines and freight forwarders
- Review and verify monthly billing reports from service providers
- Resolve significant service provider issues and disputes, ensuring effective communication and follow up
- Drive process standardisation and continuous improvement to improve operational efficiency and service quality
- Build a positive team environment and coach and mentor employees to support performance and development
Benefits
Salary: R1mil to R1.5mil per annum, Paid Time Off (PTO) (If Applicable)
Job details
- Organisation
- Hire Resolve
- Location
- Pretoria, Gauteng
- Job type
- Full time
- Experience level
- Senior (5+ years)
- Education
- Bachelor
- Salary
- R83k to R125k per month / monthly
- Category
- Logistics & Supply Chain
- Application Email
- mining@hireresolve.za.com
- Application Method
- Apply via email
Success Guide
This is a senior logistics role in the mining sector, so your application should highlight your experience managing teams and international supply chains. Make sure your CV clearly shows your SAP experience and any export or warehousing work you have done. If you have worked with third party logistics providers, mention that too. The salary is strong, so tailor your application to show you can handle the responsibility. A cover letter that explains why you are interested in mining logistics will help you stand out. Good luck!
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