Level 2 Helpdesk Technician (Remote, MSP Experience)
Rekall Technologies · Remote · Remote
Overview
Rekall Technologies, a US based managed service provider, is hiring a remote Level 2 Helpdesk Technician to support clients during EST business hours. If you have hands on MSP experience, strong desktop and server support skills, and enjoy solving tough tickets, this temp to permanent role offers solid exposure and growth. Annual pay is R480k to R550k.
About the role
Join a New Jersey based managed service provider as a Level 2 Helpdesk Technician, working fully remote from home during EST hours (9am to 5pm). You will manage your own support ticket queue and resolve issues for end users over the phone and face to face via remote tools. The pace is typical of an MSP, so you will juggle multiple tickets while keeping clients updated and happy.
You will also have the chance to join projects alongside senior technicians if you want to expand your knowledge. This is a temporary role with the possibility of going permanent, making it a great foot in the door for someone who thrives in a fast moving support environment.
Application notes: No application email or reference number is provided. Use the apply link on the Pnet listing to submit your CV and make sure your MSP experience and certifications are easy to spot.
Requirements
- Experience working at a managed service provider (MSP) and comfort with MSP pace
- Experience managing a support ticket queue within a helpdesk
- Apple and Android device support
- Understanding of network security and experience with firewalls
- Server support experience
- Office 365 and Hosted Exchange experience
- Full DNS, IP and network understanding
- Active Directory user management (adding, copying and removing users)
- End user support over the phone and face to face
- Advanced desktop support (hardware and software)
- Operating system support
- Outlook and Microsoft Office troubleshooting
- Network+ certification (advantageous)
- A+ certification (advantageous)
Responsibilities
- Manage and work through your own support ticket queue
- Resolve Level 2 helpdesk tickets for end users
- Support users remotely over the phone and via remote sessions
- Troubleshoot hardware and software issues on desktops and operating systems
- Assist with Active Directory user adds, copies and removals
- Support Office 365, Hosted Exchange and Outlook issues
- Assist with firewall and network security related queries
- Join projects with senior technicians when you want to grow your skills
Job details
- Organisation
- Rekall Technologies
- Location
- Remote (Remote)
- Job type
- Temporary
- Work arrangement
- Remote
- Experience level
- Mid
- Salary
- R40k to R45.8k per month / monthly
- Category
- IT & Software Development
- Application Method
- Apply online
Success Guide
If you are applying for this one, put your MSP background front and centre. The ad says the candidate should have experience working at an MSP under MSP pace, so list the ticketing systems you have used (like ConnectWise, Autotask or similar), how many tickets you handled daily, and the kinds of issues you resolved.
In your CV, make a short section for your A+ and Network+ certifications, or note if you are busy studying towards them. On the technical side, be ready to talk about Active Directory tasks, Office 365 troubleshooting, and firewall basics in an interview. Since the client is US based, mention your comfort working EST hours (9am to 5pm), which is early evening to early morning South African time. Show that you are calm under pressure and good at keeping users updated.
Because the role is fully remote, also mention your reliable internet setup and a quiet workspace. That small detail helps show you are ready to hit the ground running from day one.
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
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