Key Account Manager for TVET Colleges in Midrand
Adapt IT · Midrand, Gauteng
Overview
Adapt IT is looking for an experienced Key Account Manager to build strong relationships with TVET Colleges in Midrand. You will help colleges get the most out of their ITS Integrator software, drive renewals, and spot new opportunities. If you have a background in account management and a passion for customer success, this could be a great fit.
About the role
As a Key Account Manager at Adapt IT, you will take charge of strategic relationships with assigned TVET College customers. Your main goal is to ensure these colleges get real value from the ITS Integrator solutions and services they use.
You will act as a trusted advisor, working closely with top decision makers at colleges as well as your internal teams. Day to day, you will develop account plans, hold governance meetings, and keep a close eye on customer satisfaction and service performance. You will also look for chances to grow revenue through upselling and cross selling.
When issues come up, you will manage escalations and work with teams like Support, Product Development, and Finance to resolve them quickly. You will also help colleges adopt new services and make sure their expectations match what was agreed in their service contracts.
This role is based in Midrand and is a permanent position.
Requirements
- Bachelor’s Degree in Business, Commerce, Information Technology or a related field. A postgraduate qualification is a plus.
- At least 8 years of experience in Account Management, Customer Success, Service Delivery or Consulting.
- A minimum of 3 years working with executive level stakeholders.
- Proven track record managing strategic customer accounts and long term relationships.
- Experience in customer retention, contract renewals, and commercial engagement.
- Demonstrated ability to identify and drive upselling and cross selling opportunities.
- Experience in technology services and enterprise software environments.
- Familiarity with managing SLAs, service delivery, and customer escalations.
- Experience in Higher Education, TVET, or public sector environments would be an advantage.
Responsibilities
- Develop and execute strategic account plans for assigned TVET Colleges.
- Build and maintain strong relationships with executive and operational stakeholders.
- Drive customer retention, contract renewals, and SLA renewals.
- Identify and develop upselling and cross selling opportunities.
- Monitor customer satisfaction, adoption, account health, and service performance.
- Conduct regular governance meetings and executive account reviews.
- Proactively identify account risks and implement early intervention strategies.
- Manage customer escalations and coordinate internal teams for timely resolution.
- Ensure customer expectations align with service commitments and agreed SLAs.
- Work closely with Service Managers, Support, Professional Services, Product Development, Finance, Sales, and Marketing teams.
- Support the onboarding and adoption of new services and customer initiatives.
- Provide sector informed guidance relating to TVET operations and technology enablement.
- Translate customer challenges into technology enabled solutions.
- Advocate for customer requirements within product and service planning.
- Drive customer satisfaction, value realisation, and expanded use of solutions and services.
Job details
- Organisation
- Adapt IT
- Location
- Midrand, Gauteng
- Job type
- Full time
- Experience level
- Senior (8+ years)
- Education
- Bachelor
- Category
- Sales & Business Dev
- Application Method
- Apply manually
Success Guide
Hi there! This is a great opportunity if you have a strong background in account management and want to make a real impact in the education sector. Adapt IT is a well known company, and working with TVET Colleges means you will be helping to improve how these institutions use technology.
When you apply, make sure your CV clearly shows your experience with strategic accounts, especially if you have worked with clients in government or education. Highlight any times you managed contracts, renewals, or upselling. In an interview, be ready to talk about how you build relationships with senior stakeholders and handle tricky customer situations. Good luck!
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