Junior VoIP Engineer - Remote Cloud Telecoms Role
Datafin IT Recruitment · South Africa (Remote) · Remote
Overview
A dynamic cloud solutions provider is looking for a Junior VoIP Engineer to support and maintain their VoIP platform. You will work alongside senior engineers, resolving faults and managing SIP trunks. This fully remote role is perfect for someone with Matric and a relevant IT or telecoms qualification who wants to build skills in a carrier grade voice environment.
About the role
This is a great opportunity for a junior engineer to join a team that provides world class cloud solutions. You will be supporting and maintaining a VoIP platform that keeps voice services running smoothly for customers.
What you will do:
- Support and monitor the VoIP platform to ensure stable voice services.
- Configure, test and troubleshoot SIP trunks and call routing.
- Diagnose call quality, registration and connectivity issues.
- Use network fundamentals like IP addressing, VLANs, routing and firewalls to isolate voice faults.
- Log, track and resolve support tickets, escalating complex faults to Senior Engineers.
- Assist with customer onboarding, number provisioning and configuration changes.
- Keep documentation and ticket records accurate and up to date.
You will work in a supportive environment where you can grow your skills in a carrier grade voice environment.
Requirements
- Matric or Grade 12.
- Diploma or Certificate in IT, Telecommunications or Networking, or equivalent hands on experience.
- Solid understanding of SIP and SIP trunking.
- Understanding of Networking Fundamentals such as TCP/IP, DNS, VLANs, NAT and firewalls.
- Good troubleshooting skills and a methodical approach to faults.
- Advantageous: Entry level Networking or Telecoms Certification like CCNA or Network+.
- Advantageous: Exposure to VoIP platforms such as Asterisk, FreeSWITCH, Kamailio or similar.
- Advantageous: Experience reading packet captures with Wireshark or sngrep.
- Advantageous: Familiarity with Linux.
- Advantageous: Previous experience in a Helpdesk, NOC or Telecoms support role.
Responsibilities
- Support and monitor the VoIP platform.
- Configure, test and troubleshoot SIP trunks and call routing.
- Diagnose call quality, registration and connectivity issues.
- Work with network fundamentals such as IP addressing, VLANs, routing and firewalls to isolate voice faults.
- Log, track and resolve support tickets, escalating complex faults to Senior Engineers.
- Assist with customer onboarding, number provisioning and configuration changes.
- Keep documentation and ticket records accurate and up to date.
Job details
- Organisation
- Datafin IT Recruitment
- Location
- South Africa (Remote) (Remote)
- Job type
- Full time
- Work arrangement
- Remote
- Experience level
- Entry
- Education
- Matric
- Category
- Telecommunications
- Application Method
- Apply online
Success Guide
Hi there! If you are a young South African with a passion for telecoms, this remote Junior VoIP Engineer role could be your big break. Datafin is a well known recruiter, so make sure your CV clearly shows your understanding of SIP, SIP trunking and networking basics like TCP/IP and VLANs. Even if you have not worked in a NOC before, highlight any hands on experience with VoIP platforms or packet capture tools like Wireshark. In the interview, they will likely test your troubleshooting approach, so be ready to explain how you would isolate a call quality issue step by step. Remember to attach your Matric certificate and any IT or telecoms qualifications. This is a fully remote role, so you will need a reliable internet connection and a quiet space to work. Good luck!
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