Junior Field Technician for National Retailer in Durban
Network IT · Durban Central, KwaZulu Natal
Overview
Kickstart your IT career with this hands on Junior Field Technician role in Durban. You will support stores across KwaZulu Natal, solving tech issues, deploying devices, and keeping systems running smoothly for a major national retailer. Perfect for someone with 0 to 2 years experience who wants to learn on the job and grow in a fast paced retail tech environment.
About the role
Our client, a well established national retailer, is looking for a Junior Field Technician to join their IT team. In this role you will provide first line onsite and remote IT support across stores, offices and operational sites throughout KwaZulu Natal. It is a great opportunity to work alongside experienced IT professionals and get real hands on exposure to troubleshooting, equipment deployments, preventative maintenance and user support in a busy retail setting.
What you will be doing:
- Diagnose and resolve routine technical issues while keeping accurate ticket and documentation records
- Assist with device deployments, installations, upgrades and store technology rollouts
- Conduct preventative maintenance, site inspections and basic connectivity troubleshooting
- Maintain asset management records and equipment tracking
- Escalate complex infrastructure, security or application issues where needed
Please note: For more exciting Finance, Engineering, IT, Supply Chain, Commercial and C Suite vacancies, visit the Network Recruitment International website. If you have not had a response within two weeks, please consider your application unsuccessful. Your profile will be kept on their database for other suitable roles.
Requirements
- Matric with relevant IT training, certification or qualification
- 0 to 2 years experience in IT Support, Helpdesk, Desktop Support or a similar technical role
- Basic knowledge of computer hardware, operating systems, networking fundamentals and peripheral devices
- Strong troubleshooting and problem solving skills
- Excellent communication skills and a customer service oriented approach
- Ability to accurately document work completed and follow established support procedures
- Valid driver's license and willingness to travel regularly throughout KwaZulu Natal
- Retail or multi site support experience would be advantageous
Responsibilities
- Diagnose and resolve routine technical issues
- Manage tickets and documentation accurately
- Assist with device deployments, installations, upgrades and store technology rollouts
- Conduct preventative maintenance and site inspections
- Perform basic connectivity troubleshooting
- Maintain accurate asset management records and equipment tracking
- Escalate complex infrastructure, security or application related issues
Job details
- Organisation
- Network IT
- Location
- Durban Central, KwaZulu Natal
- Job type
- Full time
- Experience level
- Junior
- Education
- Matric
- Salary
- R12k to R15k / monthly
- Category
- IT & Software Development
- Application Method
- Apply online
Success Guide
Hello there! This Junior Field Technician role is a brilliant stepping stone if you are just starting out in IT. The company is a national retailer, so you will get to work across different stores in KwaZulu Natal, which means no two days will be the same. When you apply, make sure your CV clearly shows any hands on tech experience you have, even if it is from a helpdesk or desktop support role. Highlight your troubleshooting skills and your ability to communicate well with people, because customer service is a big part of this job. Also, mention your valid driver's license upfront since you will be travelling regularly. In the interview, be ready to talk through how you approach solving a technical problem step by step. They will likely want to see that you are practical, organised, and eager to learn. Good luck!
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