Junior Field Service Technician - Somerset West
Helderberg Personnel · Somerset West, Western Cape
Overview
Kickstart your technical career as a Junior Field Service Technician in Somerset West. You will handle repairs, maintenance and client site visits across Cape Town and regional hubs. This role suits someone with a Matric, at least 6 months of electrical or electronic experience, a valid driver's licence and own vehicle. Gain hands-on field experience with a company that values customer service and technical diagnostics.
About the role
Our client based in Somerset West is looking for a Junior Field Service Technician to join their team. In this role you will be responsible for conducting quotations, repairs and preventative maintenance on equipment both in the workshop and on-site at client premises.
The successful candidate will travel across Cape Town and regional hubs, so a valid driver's licence and own reliable vehicle are essential. You will work independently at times and must maintain high standards of customer service and technical diagnostics.
Key duties include:
- Diagnosing, repairing and testing equipment at client locations and in the workshop
- Carrying out warranty repairs using designated vehicle spares
- Inspecting incoming units and generating accurate service reports with photos
- Submitting quote data to the Branch Lead
- Acting as a professional brand ambassador on client sites
- Booking machines in and out, completing log sheets and job cards
- Maintaining vehicle and workshop stock accuracy
- Being available for after-hours and weekend standby duties
If you have a Matric certificate, a formal electrical or electronic qualification and at least 6 months of hands-on experience, we want to hear from you.
Requirements
- Matric certificate
- Formal electrical or electronic qualification is a distinct advantage
- Minimum of 6 months hands-on experience in an electrical or electronic environment
- Solid customer service experience
- Valid driver's licence with driving experience
- Own reliable vehicle
- Willingness to travel regionally
- Proficient in MS Office suite (Word, Excel, Outlook)
- Strong verbal communication skills
- Presentable appearance
- Disciplined approach to tool and stock management
- High ethical standards
Responsibilities
- Diagnose, repair and test equipment at client locations and in the workshop to achieve a zero-percent return rate
- Carry out warranty repairs using designated vehicle spares
- Inspect incoming units and generate accurate service or maintenance reports with supporting photos
- Submit quote data to the Branch Lead
- Act as a professional brand ambassador delivering prompt on-site service
- Strictly follow site procedures and assist clients with machine loading and offloading
- Book machines in and out and attach ID tags and POD documentation
- Complete daily log sheets and job cards
- Maintain vehicle and workshop stock accuracy
- Attend scheduled service calls and remain available for allocated after-hours and weekend standby duties
Job details
- Organisation
- Helderberg Personnel
- Location
- Somerset West, Western Cape
- Job type
- Full time
- Experience level
- Junior
- Education
- Matric
- Category
- Trades & Artisan
- Application Method
- Apply online
Success Guide
Hi there! This Junior Field Service Technician role is a fantastic opportunity if you enjoy hands-on technical work and being out in the field. You will be based in Somerset West but travel across Cape Town and regional hubs, so having your own reliable vehicle and a valid driver's licence is non-negotiable.
When you apply, make sure your CV highlights any electrical or electronic experience, even if it was just 6 months of practical work or a learnership. Also mention your customer service skills because you will deal directly with clients. If you have a formal electrical qualification, definitely include that.
For the interview, be ready to talk about how you troubleshoot equipment and handle difficult clients. They will also want to know that you are comfortable with after-hours standby duties. Good luck, you have got this!
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