Junior CRM and Client Engagement Specialist at Capitec, Sandton
Capitec · Sandton, Gauteng
Overview
Capitec is hiring a Specialist Client Engagement I in Sandton, Gauteng. This is a great entry to junior level role for someone with 1 to 2 years of technical CRM experience who wants to work on real client engagement campaigns, data modelling and Salesforce based solutions. You will help design and build basic CRM programmes and prompts that improve how the bank connects with its clients. If you enjoy analytics, systems thinking and Agile teamwork, this is a solid next step in your career.
About the role
As a Specialist Client Engagement I at Capitec, you will sit within the Operations and Admin team in Sandton and work on the systems and data behind the bank's client communication. Your main focus will be supporting, tracking and improving basic client engagement programmes, campaigns and prompts across the full engagement life cycle.
Day to day you can expect to:
- Conceptualise and design basic CRM solution setups for specific communication programmes, campaigns and prompts
- Work with data, modelling, selection and systems integration to build a client centric view
- Collaborate in an Agile environment with stakeholders across business and technical teams
- Use tools like Salesforce Marketing Cloud or similar CRM platforms to bring campaigns to life
- Apply analytics, process engineering and customer relationship management principles to improve engagement results
Important application note: You will apply on Capitec's official career site, not through a third party. Make sure your criminal and credit record is clear before applying, as these checks form part of the conditions of employment.
Requirements
- Minimum 1 to 2 years technical CRM experience in a client relationship environment or business engineering
- Experience working in an Agile methodology environment
- A relevant tertiary qualification in Information Technology or similar
- Knowledge of Salesforce Marketing Cloud or a similar CRM system
- Knowledge of Salesforce CRM or a similar CRM system
- Understanding of process engineering, analytics and modelling
- Familiarity with system integration and APIs
- Knowledge of customer relationship management principles, tools and methods
- Understanding of data, modelling, selection, systems and integration points for a client centric view
- Stakeholder engagement and management skills
- Analytical, communication, interpersonal and relationship management skills
- Planning, organising and coordination skills
- Problem solving skills
- A clear criminal and credit record
Responsibilities
- Support, track, develop and improve basic client engagement programmes, campaigns and prompts throughout the client engagement life cycle
- Conceptualise, articulate, design and build basic CRM solution designs for specific communication programmes, campaigns and prompt business requirements
- Apply data and systems know how to support client engagement delivery
- Work with data, modelling, selection, systems and integration points to build a client centric view
- Engage with stakeholders to understand requirements and translate them into CRM solutions
- Contribute within an Agile team environment on client engagement projects
Job details
- Organisation
- Capitec
- Location
- Sandton, Gauteng
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Bachelor
- Category
- Banking & Insurance
- Posted
- 8 October 2026 (4 weeks ago)
- Application Method
- Apply online
Success Guide
This role is a strong fit if you have around a year or two of hands on CRM or client engagement experience and you are comfortable working with data and systems. Capitec is one of South Africa's biggest banks and they value practical thinkers who can turn business needs into working CRM solutions.
When you apply, make sure your CV clearly shows your Salesforce or CRM system exposure, any campaign or programme work you have done, and the data or analytics projects you have been part of. They want to see that you understand how to connect data, systems and people.
Before you apply, sort out your credit and criminal record checks because Capitec will run these as part of the hiring process. Prepare examples of how you have worked in Agile teams and managed stakeholders. Good luck, this is a great opportunity to grow in the banking and CRM space.
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