IT Systems Manager: Server & Desktop Support Lead
Network IT · Johannesburg North, Johannesburg, Gauteng
Overview
A well established organisation in Johannesburg North is looking for an IT Systems Manager to lead its Server and Desktop Support teams. This permanent, full time role is perfect for a hands on infrastructure leader with 5 to 10 years of technical experience and at least 4 years managing teams. You will oversee secure and reliable IT services, drive service improvements, and work closely with senior leadership to strengthen operational stability across the business.
About the role
Network IT is recruiting an IT Systems Manager for a well established organisation in Johannesburg North. In this leadership role, you will oversee the Server and Desktop Support teams and ensure the delivery of secure, reliable and efficient IT services. You will be responsible for infrastructure operations, service delivery performance and strategic initiatives across server and end user computing environments.
Working closely with senior leadership, you will identify trends, resolve recurring issues and implement improvements that enhance the overall technology landscape. This is a hands on leadership position that combines technical expertise with strong people management and a proactive approach to problem solving.
Application note: If you have not received feedback within two weeks, please consider your application unsuccessful. Your profile will remain in their database for future opportunities. For more information, contact Caitlin Ferley, Recruitment Consultant, on LinkedIn.
Requirements
- Bachelor's Degree in Information Technology, Computer Science, or a related field
- Relevant industry certifications will be advantageous
- 5 to 10 years of hands on technical infrastructure experience
- Minimum 4 years of experience managing technical teams
- Strong experience within server, desktop support and end user computing environments
- Experience working with ticketing systems and service management processes
- Proven experience managing operational projects and service improvement initiatives
- Exposure to cybersecurity practices within infrastructure environments
- Strong knowledge of Windows and Linux server environments
- Experience with virtualisation technologies, backup solutions and disaster recovery
- Solid understanding of desktop operating systems and end user technologies
- Knowledge of IT service management principles and best practices
- Understanding of information security frameworks and governance requirements
- Experience with infrastructure monitoring, maintenance and performance optimisation
- ITSM certification, project management certifications such as PMP or PRINCE2, security certifications such as CISSP, CISM, Security+ or Network+, and Microsoft, Azure or Linux certifications are advantageous
Responsibilities
- Lead the daily operations of the Server and Desktop Support teams
- Ensure infrastructure availability, performance and reliability across all environments
- Manage team workloads and ensure timely resolution of incidents, problems and service requests
- Analyse service desk trends and identify opportunities for operational improvement
- Oversee server infrastructure, storage, backups and disaster recovery processes
- Drive improvements in end user support, device lifecycle management and service quality
- Act as an escalation point for critical technical incidents
- Manage and deliver infrastructure related projects according to agreed timelines and objectives
- Provide reporting, insights and recommendations to senior management
- Ensure compliance with governance, security and risk management requirements
Job details
- Organisation
- Network IT
- Location
- Johannesburg North, Johannesburg, Gauteng
- Job type
- Full time
- Experience level
- Senior (5+ years)
- Education
- Bachelor
- Category
- IT & Software Development
- Application Method
- Apply online
Success Guide
As you prepare your application for this IT Systems Manager role, focus on showing both your technical depth and your ability to lead a team. The hiring team will want to see concrete examples of how you have managed server and desktop support teams, improved service delivery and handled escalations. Highlight your experience with Windows and Linux environments, virtualisation and disaster recovery, and mention any relevant certifications like ITIL, PMP or Microsoft. Since this is a leadership position, be ready to talk about how you develop your team members and manage workloads. The application goes through the Pnet portal, so make sure your CV is up to date and clearly reflects your years of experience and team management responsibilities. If you do not hear back within two weeks, treat it as unsuccessful but keep your profile active for future roles. Good luck!
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