IT Support Specialist Needed in East London
ATS Test · East London, Eastern Cape
Overview
A great opportunity for a tech savvy problem solver to join a team in East London as an IT Support Specialist. If you have 1 to 3 years of experience in IT support or a service desk, and you enjoy helping people with tech issues, this full time permanent role could be perfect for you. You will work with Windows and macOS, Microsoft 365 or Google Workspace, and handle networking basics like VPNs and DNS. Bring your customer service skills and grow your IT career with us.
About the role
Join our team as an IT Support Specialist where you will be the go to person for technical assistance. You will help employees with their computer systems, software, and network connectivity, ensuring smooth day to day operations. This role involves troubleshooting hardware and software issues, managing user accounts, and providing excellent customer service.
Key duties include:
- Respond to IT support requests via phone, email, or in person
- Diagnose and resolve technical issues with Windows and macOS devices
- Assist with Microsoft 365 or Google Workspace applications
- Manage user accounts, password resets, and permissions
- Support basic networking tasks such as Wi Fi, VPN, DNS, and TCP/IP
- Explain technical solutions in simple terms to non technical users
- Escalate complex issues to senior IT staff when needed
Requirements
- Associate degree in information technology or a related field, or equivalent practical experience
- 1 to 3 years of experience in IT support, a service desk, or a similar technical role
- Familiarity with Windows and/or macOS, Microsoft 365 or Google Workspace, and common business applications
- Basic understanding of networking concepts, including Wi Fi, VPNs, DNS, and TCP/IP
- Experience with user accounts, password resets, permissions, and multi factor authentication
- Ability to troubleshoot methodically and explain technical steps in plain language
- Strong customer service, written communication, and organizational skills
- Good judgment when handling confidential information
- Ability to manage competing requests and meet agreed response targets
Responsibilities
- Provide first line technical support to end users
- Troubleshoot and resolve hardware and software issues on Windows and macOS
- Assist with Microsoft 365 or Google Workspace applications and common business software
- Manage user accounts, password resets, permissions, and multi factor authentication
- Support networking basics such as Wi Fi connectivity, VPN access, DNS, and TCP/IP settings
- Document and track support requests to resolution
- Communicate technical information clearly to non technical colleagues
Benefits
Training, Incentives
Job details
- Organisation
- ATS Test
- Location
- East London, Eastern Cape
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Diploma
- Category
- IT & Software Development
- Application Method
- Apply online
Success Guide
When applying for this IT Support Specialist role, tailor your CV to highlight any hands on experience you have with Windows, macOS, Microsoft 365 or Google Workspace, and basic networking. Since the job mentions a service desk environment, emphasise your customer service skills and ability to explain technical issues clearly. If you have an associate degree or diploma in IT, make sure to include that. Prepare for interviews by thinking of examples where you troubleshooted methodically or managed multiple requests. This is a great chance to grow your IT career in East London, so show your enthusiasm for helping people with tech.
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
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