IT Support Specialist for Microsoft 365 and Networking in East London
ATS Test · East London, Eastern Cape
Overview
A temporary part time IT Support Specialist role in East London for someone with 1 to 3 years of experience. You will help users with Windows or macOS, Microsoft 365 or Google Workspace, and basic networking like Wi Fi, VPNs, and DNS. If you enjoy solving technical problems and explaining things clearly, this could be a great fit while you build your IT career.
About the role
This is a temporary part time IT Support Specialist position based in East London. You will join a small team and provide hands on technical support to users. The role involves troubleshooting hardware and software issues, managing user accounts, and helping staff with common business applications.
You will work with Windows or macOS, Microsoft 365 or Google Workspace, and basic networking concepts. A big part of the job is explaining technical steps in plain language and making sure users feel supported. You will also handle password resets, permissions, and multi factor authentication.
The company offers training and incentives as part of the package. The expected pay range is good and depends on your experience, location, and qualifications. Benefits may include health coverage, paid time off, retirement plan, training, or flexible work arrangements, depending on the position and department.
Application notes: No specific application instructions or documents are mentioned in the listing. It is best to prepare a clear CV that shows your IT support experience and relevant skills.
Requirements
- Associate degree in information technology or a related field, or equivalent practical experience
- 1 to 3 years of experience in IT support, a service desk, or a similar technical role
- Familiarity with Windows and or macOS
- Experience with Microsoft 365 or Google Workspace and common business applications
- Basic understanding of networking concepts including Wi Fi, VPNs, DNS, and TCP IP
- Experience with user accounts, password resets, permissions, and multi factor authentication
- Ability to troubleshoot methodically and explain technical steps in plain language
- Strong customer service, written communication, and organizational skills
- Good judgment when handling confidential information
- Ability to manage competing requests and meet agreed response targets
Responsibilities
- Provide first line technical support to users for hardware and software issues
- Troubleshoot problems with Windows or macOS and common business applications
- Support Microsoft 365 or Google Workspace tools and services
- Assist with basic networking issues such as Wi Fi connectivity, VPN access, DNS, and TCP IP settings
- Manage user accounts, perform password resets, set permissions, and support multi factor authentication
- Explain technical solutions clearly and patiently to non technical users
- Handle confidential information with care and follow company policies
- Manage multiple support requests and meet agreed response times
Benefits
Training, incentives
Job details
- Organisation
- ATS Test
- Location
- East London, Eastern Cape
- Job type
- Temporary
- Experience level
- Junior (1+ years)
- Category
- IT & Software Development
- Application Method
- Apply manually
Success Guide
When applying for this IT Support Specialist role in East London, highlight any hands on experience you have with Windows or macOS, Microsoft 365 or Google Workspace, and basic networking. Even if your experience is from a learnership, internship, or volunteer tech support, show how you solved real problems for people. Prepare to explain technical concepts in simple terms during an interview, as they will want to see that you can communicate clearly with non technical users. Since it is a part time temporary role, it could be a good way to gain experience while studying or between jobs. Make sure your CV is up to date and ready to send, as no specific application instructions are given. Keep an eye out for any follow up emails or calls about the next steps.
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