IT Support Engineer (Junior to Senior) at Network Alliance, Gauteng
Network Alliance · Centurion, Gauteng
Overview
Network Alliance, a growing managed services provider in Gauteng, is hiring Junior, Intermediate and Senior IT Support Engineers. You will work on site at their Centurion offices or customer premises, solving real technical problems across networks, Microsoft systems, hardware, software and backups. If you have CompTIA A+ or N+ and want to grow in a dynamic ICT environment with study subsidies, medical aid and performance bonuses, this is a solid opportunity.
About the role
Network Alliance is expanding its team and looking for Junior, Intermediate and Senior Support Engineers to join their Centurion offices or customer sites in Gauteng. This is a full time, on site role where you will be hands on with technical support and troubleshooting for clients.
What you will be doing:
- Providing expert technical support across network infrastructure, including Microsoft operating systems, hardware, software, antivirus and backup systems.
- Troubleshooting internet and email connectivity issues, with a strong focus on routing methodologies.
- Using your fault finding and problem solving skills to resolve technical issues quickly.
- Communicating clearly with clients in both English and Afrikaans, delivering a customer centric service.
You will be part of a future focused managed services provider that values innovation and client service. The company offers a professional work environment, company uniform, company notebook and accessories, medical aid contribution, performance related incentive bonus and further study subsidy.
Requirements
- National Matric Certificate (completed)
- CompTIA A+ or N+ certification (international) is essential
- Proficiency in network infrastructure technologies including Microsoft operating systems, hardware, software, antivirus and backup technologies
- Proficiency in internet and email connectivity methodologies, including routing
- Strong technical aptitude with exceptional fault finding and problem solving skills
- Fluency in both English and Afrikaans
- Customer centric approach with excellent written and verbal communication abilities
- South African citizenship with a valid ID document
- Valid Driver's License and access to own vehicle is essential
- Residency in Pretoria, Johannesburg or surrounding areas
- Demonstrated commitment, professionalism, reliability and ethical conduct
- Microsoft 365 Certified: Modern Desktop Administrator Associate (additional qualification requirement)
- Microsoft 365 Certified: Enterprise Administrator Expert (additional qualification requirement)
- 1+ years of extensive experience in desktop, cloud and network infrastructure support
- Familiarity with VOIP systems is preferred
- Prior experience in Network Support is beneficial
- Previous exposure to Cybersecurity practices is advantageous
Responsibilities
- Provide expert technical support on network infrastructure technologies including Microsoft operating systems, hardware, software, antivirus and backup systems
- Identify and solve internet and email connectivity challenges with a focus on routing methodologies
- Use fault finding and problem solving skills to swiftly resolve technical issues
- Deliver solutions with excellent written and verbal communication in English and Afrikaans
- Maintain a customer centric approach during all client interactions
Benefits
Market related salary, medical aid contribution, performance related incentive bonus, further study subsidy, professional work environment, company uniform, company notebook and accessories, company laptop, company events, parking space, canteen, full or part medical aid contribution, training, paid annual leave, study allowance, incentives, uniforms
Job details
- Organisation
- Network Alliance
- Location
- Centurion, Gauteng
- Job type
- Full time
- Experience level
- Mid (1+ years)
- Education
- Matric
- Category
- IT & Software Development
- Application Method
- Apply online
Success Guide
Hey there! If you are keen on this IT Support Engineer role at Network Alliance, make sure your CV clearly shows your CompTIA A+ or N+ certification and any Microsoft 365 certifications you have. They also want to see that you have a valid driver's license and your own vehicle, so mention that upfront. Since the role serves clients in Gauteng, highlight your ability to communicate in both English and Afrikaans. In your interview, be ready to talk through how you troubleshoot network and email issues, and give real examples of problems you have solved. Show that you are reliable and professional, because they value commitment and ethical conduct. Good luck!
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