IT Demand Manager at Dis-Chem Pharmacies in Midrand
Dis-Chem Pharmacies · Midrand, Gauteng
Overview
Dis-Chem Pharmacies is looking for an IT Demand Manager to join their head office in Midrand. You will play a key role in making sure technology investments match business goals. This is a great opportunity for someone with strong IT portfolio or business analysis experience who wants to work for one of South Africa's biggest retail pharmacy groups. You will work closely with business and IT leaders to shape and prioritise IT demands. If you have over five years of experience in IT demand or delivery roles and enjoy strategic planning, this could be your next career move.
About the role
Dis-Chem Pharmacies has an opportunity for an IT Demand Manager based at their head office in Midrand. In this role, you will be responsible for defining, maintaining, and governing Dis-Chem's enterprise architecture to ensure technology investments align with business strategy and are scalable and sustainable over the long term.
You will provide strategic architectural direction across applications, data, integration, and infrastructure. You will work closely with business and IT leaders to guide decision-making and enable consistent, future-ready solutions.
Key duties include:
- Managing the intake of IT demand across business units
- Assessing and prioritising demand based on strategic alignment, value, urgency, and delivery capacity
- Working with business stakeholders to shape demand into well-defined initiatives
- Coordinating with architecture, delivery, and finance teams to assess impacts and dependencies
- Providing transparency of demand status to leadership
- Improving demand management processes and tools
Only successful applicants will be contacted. If you have not been contacted within two weeks after the closing date, consider your application as unsuccessful.
Requirements
- Degree in Information Technology, Business, or a related field
- 5+ years' experience in IT demand, portfolio management, business analysis, or delivery roles
- Experience working in large, multi-team IT environments
- Retail or multi-site experience preferred
- Strong understanding of IT delivery and portfolio management processes
- Ability to translate business needs into structured, prioritised IT demand
- Strong stakeholder management and facilitation skills
- Analytical and decision-making skills to balance value, urgency, and capacity
- Clear communication skills with both technical and non-technical audiences
Responsibilities
- Manage the intake of IT demand across business units through defined demand management processes
- Assess, qualify, and prioritise demand based on strategic alignment, value, urgency, and delivery capacity
- Maintain a clear, prioritised view of IT demand and pipeline
- Work closely with business stakeholders to understand needs, objectives, and expected outcomes
- Support the shaping of demand into well-defined initiatives, epics, or requests with clear scope and value
- Set expectations on feasibility, timelines, and delivery approaches
- Coordinate with architecture, delivery, and finance teams to assess demand impacts and dependencies
- Support investment planning, budgeting, and portfolio governance processes
- Ensure demand is aligned to approved roadmaps and delivery capacity
- Provide transparency of demand status, priorities, and progress to business and IT leadership
- Track changes to demand and manage impacts on delivery plans
- Improve demand management processes, tools, and ways of working
- Drive better quality demand and reduce unplanned or low-value requests
Job details
- Organisation
- Dis-Chem Pharmacies
- Location
- Midrand, Gauteng
- Job type
- Full time
- Experience level
- Mid (5+ years)
- Education
- Bachelor
- Category
- IT & Software Development
- Application Method
- Apply online
Success Guide
Hi there! If you are eyeing this IT Demand Manager role at Dis-Chem, you are looking at a solid opportunity with a well known South African retailer. They want someone who can juggle multiple priorities and talk to both tech and business teams. In your application, highlight your experience in demand management or portfolio roles, especially if you have worked in retail or multi site environments. The interview will likely focus on how you prioritise competing demands and manage stakeholders. Be ready to give examples of how you have improved processes or reduced low value work. Also remember to attach your CV and degree certificate. Dis-Chem values continuity and accountability, so show them you are someone who can keep things moving. Good luck!
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