IT Administrator at Clicks Group UPD Roodepoort
Clicks Group Limited · Roodepoort, Gauteng
Overview
Clicks Group is hiring a permanent IT Administrator for United Pharmaceutical Distributors in Roodepoort. You will support the IT service desk, manage user access, control company assets, and help keep IT operations running smoothly. This is a great opportunity for a motivated problem solver with matric and a good understanding of service desk principles to grow within a major retail and pharmaceutical group.
About the role
As an IT Administrator at UPD, you will be the first line of support for users and customers, making sure IT services run smoothly across the branch. You will work closely with the IT Admin team and the Service Manager for IT Infrastructure.
What you will do:
- Manage and maintain the UPD Online system, including adding and removing facilities on menus and testing new programs before they go live.
- Handle service desk logs, follow up on queries, and address user and customer concerns to keep satisfaction high.
- Draft and implement IT operational standards, procedures, and a governance framework.
- Record and track all company IT assets in a database, complete relevant forms, and place orders for IT equipment.
- Support and test UPD in-house systems and manage queries from third party electronic ordering systems.
- Manage the access system by enrolling employees and maintaining access to UPD premises and zones, and providing reports when needed.
Please note: If you do not hear from Clicks Group within 14 days of the closing date, please consider your application unsuccessful.
Requirements
- Matric (Grade 12) is required
- Sound understanding of a service desk and operating principles
- ITIL awareness
- Experience with drafting processes and procedures
- Excellent communication skills
- Very good computer skills, including Microsoft Office packages
- Knowledge of call management systems
- High level problem solving skills
- Highly energetic and self motivated
- Flexible working hours
Responsibilities
- Add and remove facilities on UPD Online menus and test new programs before production
- Act as first line interface with users and customers, follow up on service desk logs, and address concerns
- Draft and implement IT operational standards and procedures and governance framework
- Perform general admin and correspondence functions
- Record details of all IT assets, maintain a database, complete and authorise relevant forms, and place orders for IT equipment
- Provide support and perform tests on UPD in-house systems and manage queries from third party electronic ordering systems
- Enrol and maintain employee access to UPD premises and zones, and provide reports on request
- Monitor departmental progress and ensure business requirements are met
Job details
- Organisation
- Clicks Group Limited
- Location
- Roodepoort, Gauteng
- Job type
- Full time
- Experience level
- Entry
- Education
- Matric
- Category
- IT & Software Development
- Application Method
- Apply online
Success Guide
This role is a solid entry point into IT support within a large retail and pharmaceutical group, so your CV should highlight any hands-on experience with service desks, Microsoft Office, or ITIL. Even if you have limited formal experience, show that you understand what good customer service looks like and that you can solve problems calmly. During the interview, be ready to talk about how you would handle a frustrated user or prioritise multiple service desk tickets. Clicks Group values clear communication and a proactive attitude, so bring examples of times you took initiative or managed a task from start to finish. Remember to attach your matric certificate with your CV.
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