Internal Communications Manager at ellio, Western Cape
ellio · Western Cape
Overview
ellio is a growing customer experience business in the Western Cape looking for a Communications Manager to help their South African team understand business changes and feel connected to the company's goals. You'll create clear, engaging internal communications, support leaders through change, and bring the ellio story to life across videos, emails, and campaigns. If you have 3 to 5 years in internal or corporate communications and enjoy working with senior stakeholders, this is a great next step.
About the role
ellio is a customer experience business that delivers contact centre, back office and digital customer management services. Now independent and in a growth phase, they need a Communications Manager to help their South African people understand what is happening, why it matters and what to do next.
You will work closely with leaders and teams across the South Africa business to create clear, engaging and effective communications that connect people to strategy, culture and goals. From business updates and change programmes to recognition campaigns and employer brand activity, you will help bring the company story to life.
Key areas of work:
- Develop and deliver communications plans that support business priorities
- Create content for intranet articles, emails, videos, social media and leadership messages
- Support change and transformation projects with clear communication and engagement plans
- Build strong relationships with operational leaders, HR, marketing and project teams
- Measure the impact of communications activity and suggest improvements
This role combines strategic thinking with hands on delivery. You will advise senior stakeholders, create compelling content and campaigns, and use basic design and video editing skills to produce internal videos, posters and visual content in line with ellio brand guidelines.
Requirements
- 3 to 5 years experience in internal, corporate or operational communications
- Experience creating and delivering communication strategies and plans
- Experience supporting organisational change and transformation programmes
- Experience working with senior stakeholders in a fast paced environment
- Excellent written and verbal communication skills
- Strong stakeholder management and influencing skills
- Ability to translate complex information into clear and engaging messages
- Campaign planning and project management skills
- Basic design and video editing skills for creating internal videos, posters and visual content
- Strong attention to detail
- Ability to analyse data and use insights to improve communications
- Desirable: experience in customer operations, outsourcing or large complex organisations
- Desirable: experience with digital communication channels and employee engagement platforms
- Desirable: experience managing communications across multiple countries or locations
- Desirable: experience supporting adoption of new technology or ways of working
Responsibilities
- Develop and deliver communications plans that support business priorities
- Advise leaders on the best way to communicate change, business updates and important messages
- Create engaging content across multiple channels including intranet articles, emails, videos, social media and leadership communications
- Use basic design and video editing skills to create internal videos, posters and other visual content in line with ellio brand guidelines
- Manage communication campaigns that support engagement, wellbeing, inclusion and culture
- Drive two way communication by gathering feedback and insight
- Support communication activity for business change, transformation projects and organisational updates
- Develop communication and engagement plans that help people navigate change
- Help colleagues embrace and embed new technology by explaining what is changing, why it matters and how it supports new ways of working
- Build strong relationships across the business and work with operational leaders, HR, marketing and project teams
- Ensure all communications align to ellio brand guidelines and tone of voice
Benefits
Entertainment Area, Canteen, Paid Annual Leave, Good transport connections
Job details
- Organisation
- ellio
- Location
- Western Cape
- Job type
- Full time
- Experience level
- Mid (3+ years)
- Category
- Marketing & Communications
- Application Method
- Apply manually
Success Guide
This role is about helping people understand change, so your application should show that you can do the same. Your CV and cover letter should highlight specific communications plans or campaigns you have delivered, especially ones that supported a change project or involved senior leaders. Include links to any videos, posters or intranet content you have created, because basic design and video editing skills are part of the job. When preparing for an interview, think of examples where you had to explain something complex in a simple way or influence a senior stakeholder. ellio is in a growth phase, so showing curiosity and a can do attitude will stand out. Good luck!
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