Internal Account Manager for Existing Client Portfolio in Sandton
Acumen Resources Development · Krammerville, Sandton, Gauteng
Overview
Acumen Resources Development is looking for an experienced Internal Account Manager to grow and manage a portfolio of existing customer accounts in Krammerville, Sandton. This is a permanent full time role for someone who enjoys building client relationships, spotting upsell opportunities and coordinating orders across teams. If you have at least three years of account management or internal sales experience and strong admin skills, this could be your next move.
About the role
As an Internal Account Manager, you will be the main point of contact for a portfolio of existing customers. Your focus will be on managing and growing these accounts rather than cold calling or hunting for new business. You will work closely with clients to understand their needs, identify opportunities to upsell, and make sure their orders and projects run smoothly from start to finish.
Day to day you will handle pricing calculations and commercial breakdowns, contribute to account action plans, and research market and consumer trends to inform account strategy. You will translate client briefs into concepts and collections that match internal product capabilities, and coordinate enquiries, quotations, orders and projects across sales, procurement, stock, artwork, production, quality control, warehouse and dispatch.
This is a permanent, full time position based in Krammerville, Sandton. The role is not a junior or trainee position and requires at least three years of relevant experience.
Requirements
- Three years of relevant experience in account management, internal sales, customer service or project coordination
- Matric with pure Maths
- Strong written and verbal communication skills
- Good numeracy, spreadsheet and administrative skills
- Experience managing multiple customer orders or projects with different deadlines
- Strong attention to detail, organisation, judgement and follow through
- Ability to identify appropriate upselling opportunities within existing accounts
Responsibilities
- Manage and develop a portfolio of existing customer accounts
- Manage pricing calculations and commercial breakdowns
- Contribute to account action plans by identifying whitespace opportunities
- Conduct market and consumer research to inform account strategy and identify emerging trends
- Translate insights into concepts and collections aligned to customer briefs and internal product capabilities
- Conduct client research to identify business gaps
- Coordinate customer enquiries, quotations, orders and projects across multiple departments including sales, procurement, stock, artwork, production, quality control, warehouse and dispatch
Job details
- Organisation
- Acumen Resources Development
- Location
- Krammerville, Sandton, Gauteng
- Job type
- Full time
- Experience level
- Mid (3+ years)
- Education
- Matric
- Salary
- R20k CTC / monthly
- Category
- Sales & Business Dev
- Application Method
- Apply online
Success Guide
This role is all about keeping existing clients happy and spotting ways to grow their accounts, so when you apply, highlight any experience you have managing client relationships or coordinating orders. The job ad mentions pure Maths as a requirement, so be ready to show your numeracy skills, perhaps through examples of pricing or spreadsheet work you have done. Since you will be working across many departments, think of times you have juggled multiple projects with different deadlines and how you kept everything on track. A good tip is to prepare a short example of how you identified an upsell opportunity or solved a client problem, as this will likely come up in an interview. Make sure your CV clearly shows at least three years of relevant experience, as this is not a junior role. Good luck!
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