Insurance Claims Clerk at The Foschini Group
The Foschini Group
Overview
TFG is looking for a detail orientated Insurance Claims Clerk to join their team. This is a great opportunity for a recent BCom graduate with 1 to 2 years of experience in finance or insurance to gain hands on experience in claims administration, recoveries, and financial reconciliations within a large retail group. If you are organised, analytical, and enjoy working with systems like SAP, this role could be a solid step in your career.
About the role
As an Insurance Claims Clerk at The Foschini Group, you will provide end to end administrative and claims handling support. You will help ensure that insurance claims are accurately registered, well documented, and progressed with relevant stakeholders and insurers through to conclusion within required timeframes.
Your day to day work will involve managing the claims mailbox, reviewing new claim notifications for completeness and validity, and registering claims on relevant systems. You will investigate and update claims, follow up on outstanding documentation, and communicate with internal stakeholders on claim progress and requirements. You will also support recoveries, coordinated damaged stock processes, assist with salvage tenders and sales, and help with financial administration such as processing purchase orders in SAP, claim related payments, journals, and reconciliations between claims information and SAP.
Application notes: No specific application instructions or reference numbers were provided in the listing. Please apply through the PNet job portal.
Requirements
- A relevant BCom degree in Finance, Risk, Insurance, or a related field
- 1 to 2 years of experience in a finance or insurance environment
- Previous exposure to a retail environment is advantageous
- Experience or working knowledge of SAP
- Exposure to insurance claims administration, recoveries, or financial reconciliations
- Strong data analytics capability
- Good working knowledge of Microsoft Excel and overall Microsoft Office capability
- Strong attention to detail and a high level of accuracy
- Analytical and problem solving ability
- Good interpersonal and communication skills
- Effective time management and prioritisation skills
- A proactive approach to following up and resolving outstanding matters
- Ability to work independently while contributing effectively within a team
- A disciplined approach to record keeping and financial administration
- AI proficiency or a willingness to learn and use AI enabled tools
Responsibilities
- Manage and monitor the Insurance Claims mailbox
- Review new claim notifications for completeness, accuracy, and validity
- Register and maintain claims on relevant claims or bordereaux systems
- Create and maintain complete supporting claim records and documentation
- Investigate, update, and progress claims through to finalisation
- Communicate with internal stakeholders on claim requirements, progress, and outstanding information
- Follow up on outstanding documentation and information required to progress claims
- Respond to claim related queries and escalate delays or issues when necessary
- Identify and support potential claim recoveries
- Coordinate relevant IBT processes for damaged stock
- Receive, assess, capture, and maintain supporting damaged stock documentation
- Assist with the salvage tender and sale process
- Prepare salvage related invoices and confirm receipt of payment
- Support the allocation of salvage proceeds to the appropriate claims
- Assist with processing supplier or vendor purchase orders in SAP
- Support once off and third party claim related payments
- Assist with claim related journals, including stock and salvage allocations
- Maintain accurate supporting financial and claims records
- Support reconciliation between claims or bordereaux information and SAP
- Identify and assist in resolving claim or reconciliation errors and exceptions
- Liaise with internal business stakeholders to obtain claim information and supporting documentation
- Support engagement with insurers, brokers, and relevant service providers
- Provide clear and timely updates regarding claim progress and outstanding requirements
- Maintain accurate records to support effective reporting and follow up
Job details
- Organisation
- The Foschini Group
- Job type
- Full time
- Experience level
- Junior (1+ years)
- Education
- Bachelor
- Category
- Banking & Insurance
- Application Method
- Apply online
Success Guide
Hey there! If you are a young graduate with a BCom and a bit of experience in finance or insurance, this Insurance Claims Clerk role at TFG could be a great fit. They are a huge retail group, so you will get exposure to high volume claims and learn how a big company handles insurance and recoveries.
To stand out, tailor your CV to highlight any experience you have with claims, reconciliations, or SAP. Even if it was just a small part of a previous job or internship, mention it. In the interview, be ready to show how organised you are and how you follow up on things. They will likely ask about a time you spotted an error or resolved a query. Also, brush up on Excel basics because accuracy is key here. Good luck!
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