Hostess Manager for Upmarket Restaurant and Cocktail Bar in Sea Point
Avatar Human Capital · Sea Point, Cape Town, Western Cape
Overview
Step into a polished front-of-house leadership role at a trendy upmarket restaurant and cocktail venue in Sea Point, Cape Town. You will lead the hostess team, manage reservations and VIP arrivals, and keep every guest feeling welcome from the moment they walk in. If you have hospitality supervisory experience and love creating seamless guest experiences, this full-time permanent opportunity could be your next career move.
About the role
An upmarket restaurant and cocktail venue in Sea Point is looking for an experienced, polished and service-driven Hostess Manager to take charge of the front-of-house hosting function. You will be the first point of contact for guests, setting the tone for a refined and welcoming atmosphere.
What you will be doing:
- Overseeing the hostess team, including recruiting, training, scheduling and motivating staff
- Managing reservations, seating arrangements and guest flow during busy lunch, dinner and cocktail service
- Coordinating VIP arrivals, special occasions, group bookings and guest requests
- Working closely with the Restaurant Manager and floor team to keep service running smoothly
- Maintaining high standards of presentation, grooming and hospitality throughout the reception area
Application notes: Salary is to be discussed. Apply through the PNet listing. No specific documents are mentioned, but a professional CV highlighting your hospitality supervisory experience is recommended.
Requirements
- Previous experience as a Hostess Manager, Head Hostess, Guest Relations Supervisor or similar supervisory role
- Experience in an upmarket restaurant, fine-dining establishment, luxury hotel or premium cocktail venue is highly advantageous
- Proven ability to supervise, motivate and manage a hospitality team
- Excellent communication, interpersonal and guest relations skills
- Strong organisational skills and ability to manage multiple priorities
- Experience with restaurant reservation systems and seating management
- Professional presentation, impeccable grooming and a confident manner
- Ability to remain calm and professional in a fast-paced environment
- Strong problem-solving skills and tactful complaint handling
- Computer literacy and good administrative skills
- Willingness to work shifts, including evenings, weekends and public holidays
Responsibilities
- Oversee guest reception to ensure all guests are welcomed warmly and professionally
- Maintain exceptional hospitality standards that reflect the venue's upmarket image
- Ensure prompt greeting, efficient reservation management and appropriate seating
- Build positive relationships with regular guests and provide personalised service
- Manage guest enquiries, special requests and complaints professionally
- Coordinate VIP arrivals, special occasions and group bookings
- Recruit, train, supervise and motivate the hostess team
- Prepare staff schedules and coordinate shift allocations for peak periods
- Conduct team briefings before service to communicate reservations and updates
- Oversee all reservation activities, including telephone, email and online bookings
- Monitor table availability, guest flow, waiting lists and seating rotations
- Coordinate seating plans to support efficient restaurant operations
- Work closely with the Restaurant Manager and floor supervisors during service
- Ensure the reception area and entrance remain clean, organised and presentable
- Implement and maintain standard operating procedures for reservations and guest reception
Job details
- Organisation
- Avatar Human Capital
- Location
- Sea Point, Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Mid
- Category
- Hospitality & Tourism
- Application Method
- Apply online
Success Guide
This role is all about presence and people skills. When you apply, make sure your CV clearly shows any supervisory or hostess experience in a restaurant, hotel or cocktail bar. Highlight moments where you managed a team, handled VIP guests or improved guest flow. In the interview, expect questions about how you handle busy service periods and difficult guests. Dress smartly and show your warm, professional manner. The venue is upmarket, so presentation matters. Also be ready to talk about reservation systems you have used. Good luck!
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