Healthcare Virtual Assistant (US Remote) at GoFlow BPO
GoFlow BPO · Remote
Overview
GoFlow BPO is looking for a compassionate and organised Healthcare Virtual Assistant to support a US healthcare practice remotely from South Africa. You will handle patient communication, appointments, and medical admin tasks while working full time from home. If you have healthcare admin experience and want a role that makes a real difference, this is a great opportunity to grow your skills in a remote environment.
About the role
As a Healthcare Virtual Assistant, you will be the friendly and efficient first point of contact for patients of a US based healthcare practice. Your role is essential in keeping the practice running smoothly and ensuring patients feel supported and informed.
What you will be doing:
- Respond to patient enquiries via email, phone, and other channels with professionalism and empathy.
- Manage patient records, forms, documentation, and correspondence accurately.
- Schedule appointments, send confirmations, and follow up with patients.
- Handle general medical administrative tasks and data capturing.
- Coordinate referrals, authorisations, reports, and other healthcare documentation.
- Liaise with healthcare professionals and other relevant parties as needed.
- Provide general virtual reception and administrative support to the practice.
This is a full time remote position, and you will need to work US hours to support the practice during its operating hours. You must have a reliable internet connection and a suitable home working environment.
Ready to apply? Submit your CV and any supporting documents to be considered for this rewarding remote role.
Requirements
- Previous experience in healthcare administration, medical reception, or a similar role.
- Experience communicating directly with patients.
- Strong written and verbal communication skills.
- Excellent attention to detail and outstanding organisational abilities.
- Comfortable handling confidential and sensitive information.
- Strong computer skills and ability to learn new systems quickly.
- Professional, compassionate, and patient focused attitude.
- Capable of working independently in a remote environment.
- Experience using medical practice management systems, electronic medical records (EMRs), or other healthcare related software is advantageous.
- Must be comfortable working US hours and have a reliable internet connection and suitable home working environment.
Responsibilities
- Respond to patient enquiries via email, phone, and other communication channels.
- Manage patient records, forms, documentation, and correspondence.
- Assist with appointment scheduling, confirmations, and follow ups.
- Handle general medical administrative tasks and data capturing.
- Communicate professionally and empathetically with patients.
- Liaise with healthcare professionals and other relevant parties.
- Coordinate referrals, authorisations, reports, and other healthcare related documentation.
- Ensure patient information remains accurate, secure, and confidential.
- Provide general virtual administrative and reception support.
Job details
- Organisation
- GoFlow BPO
- Job type
- Full time
- Work arrangement
- Remote
- Experience level
- Mid
- Category
- Healthcare & Nursing
- Application Method
- Apply manually
Success Guide
This role is perfect if you have a background in healthcare admin and want to work from home while supporting a US practice. When applying, highlight your experience with patient communication and any medical software you have used. Be ready to discuss how you handle confidential information and stay organised in a remote setting. Since you will work US hours, think about your availability and home office setup. A clear, professional CV that shows your attention to detail will go a long way. Good luck!
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