Head Receptionist at 5 Star Cape Winelands Estate
Helderberg Personnel · Somerset West, Western Cape
Overview
A luxury 5 star country estate in the Cape Winelands is looking for a Head Receptionist to lead their Front Office team. If you have 3 to 5 years of hotel reception experience and at least 1 to 2 years supervising a team, this is your chance to work in a premium hospitality environment near Somerset West. You will guide staff, handle guest check ins and check outs, manage accounts and cash ups, and deliver warm, personalised service. This permanent full time role is perfect for a hospitality professional ready to step up into a leadership position.
About the role
This is a senior guest facing role at a luxury 5 star country estate in the heart of the Cape Winelands near Somerset West. You will be the senior point of contact on Reception during your shifts, stepping in when the Front Office Manager is away.
What you will be doing:
- Oversee the smooth day to day running of Reception during your assigned shifts
- Manage check ins, check outs, guest accounts, and golf related transactions on the property management system
- Lead and supervise the reception team, making sure service standards stay at a 5 star level
- Resolve guest queries and complaints in a professional and friendly way
- Promote and upsell hotel facilities to guests
- Balance cash, manage floats, and follow strict financial controls and end of shift procedures
Important application note: Only applicants with experience in an equal hospitality role will be considered, and preference is given to candidates currently living in or near Somerset West or those planning to relocate.
Requirements
- 3 to 5 years of Front Office experience in a luxury 4 or 5 star hotel
- At least 1 to 2 years in a supervisory or senior leadership position
- A relevant hospitality, hotel management, or tourism qualification
- Proficiency in hotel property management systems, with Protel being highly advantageous
- Strong administrative, communication, and cash up skills
- Flexibility to work shifts, weekends, and public holidays
- Must currently be resident in or near Somerset West or planning to relocate
Responsibilities
- Take responsibility for the smooth operation of Reception during assigned shifts
- Act as the senior point of contact in the Front Office Manager's absence
- Manage check ins, check outs, guest accounts, and golf related transactions using the property management system
- Lead and supervise reception team members
- Resolve guest queries or complaints effectively
- Upsell hotel facilities to guests
- Balance cash, manage floats, and maintain strict control over financial transactions
- Follow end of shift procedures accurately
Benefits
Company provident fund contribution, staff wellness benefits
Job details
- Organisation
- Helderberg Personnel
- Location
- Somerset West, Western Cape
- Job type
- Full time
- Experience level
- Senior (3+ years)
- Education
- Diploma
- Category
- Hospitality & Tourism
- Application Method
- Apply manually
Success Guide
You are looking at a leadership role in luxury hospitality, so your application needs to show more than just front desk experience. Highlight any time you supervised a team, handled guest complaints, or managed cash and floats. If you have used Protel before, mention it clearly because the listing says it is highly advantageous.
This estate sits in the Cape Winelands near Somerset West, so location matters here. If you already live nearby or are relocating, say so in your CV or cover letter. The team wants someone who can start without a long commute.
For the interview, be ready to talk about how you keep service at a 5 star level when things get busy. Think of real examples where you solved a guest problem or led a shift under pressure. Warmth and professionalism matter as much as your admin skills in this kind of role.
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