Head of Sales - Randburg
bbe Recruitment · Randburg, Gauteng
Overview
A call centre and outbound sales business in Randburg is looking for a Head of Sales to take full ownership of their Sales Floor. You will report directly to the CEO, drive revenue growth, lead a team of Senior Sales Leaders, and build the operational capacity to scale. If you have at least 5 years managing large sales teams and think like an owner of the numbers, this senior leadership role could be your next big move.
About the role
Our client is looking for a Head of Sales to join their team. You will take responsibility for the commercial and operational performance of the Sales Floor, reporting directly to the Chief Executive Officer. The goal is to take the Sales Floor from its current profit contribution to materially more by sharpening sales performance, growing the leadership team beneath you, and building operational capacity to scale quickly when new campaigns or clients demand it.
This role suits someone who thinks like an owner of the numbers, not just an operator of the floor. You will own the annual sales budget, translate growth targets into practical staged plans, and implement incentive structures that align the sales team with the company's growth ambitions. You must be a credible, trusted leader who leads through other leaders, principally the Senior Sales Leaders, rather than managing consultants directly, while still being comfortable on the floor when it matters.
Requirements
- Matric is essential
- A relevant business, commercial or sales related qualification is preferred but flexible, as verifiable experience and leadership ability matter more
- Must be FAIS compliant as you will be required to be a Key Individual (KI) for the organisation
- Minimum 5 years experience managing large sales teams, preferably within a call centre or outbound sales environment
- Demonstrated track record of owning and growing revenue and profit numbers, not solely operational or campaign KPIs
- A track record of managing a sales operation of similar scale
- Background in telesales, financial services or insurance is preferable
- Deep practical understanding of call centre processes, procedures and reporting methods
- Highly numerate, analytical and commercially driven
- Genuinely comfortable with a remuneration structure weighted toward performance linked upside rather than a guaranteed package
Responsibilities
- Own the Sales Floor with direct accountability for driving revenue year on year against an agreed target
- Manage the annual sales budget and forecast for the Sales Floor and report against it regularly
- Translate the business growth targets into practical staged plans for the sales floor
- Shape the sales strategy together with the CEO, then own its execution on the floor
- Drive the delivery of great quality sales calls and ensure compliance in terms of sales, tone, manner and legal requirements
- Constantly drive ongoing improvement in call quality across all campaigns, reducing incomplete, cancelled and written off sales
- Ensure all scripting is fit for purpose and aligned to the campaign in terms of benefits, presentations, closing, objection handling and compliance
- Monitor daily Sales Floor productivity and set monthly KPA targets with the aim of exceeding business and client requirements
- Lead the Senior Sales Leaders by allocating campaigns, owning the structure and growth plan of the Sales Team, and ensuring rigorous and consistent performance management and coaching
- Motivate, instil and uphold the company values of Trust, Integrity, Honesty, Humility and Excellence across the entire Sales Team
- Build and maintain operational capacity on the sales floor, including Sales Leadership Development
- Maintain a formal succession bench for every Senior Sales Leader role, with at least one internal candidate identified and actively developed
- Give high potential Sales Consultants and Sales Leaders deliberate exposure so stepping into leadership is not their first time carrying that level of accountability
- Run fixed coaching sessions and one on one coaching between the Head of Sales and each Senior Sales Leader, including emerging leaders in strategic or budget conversations
- Reduce and maintain staff turnover and absenteeism below target, and ensure the right number of Sales Consultants and Teams are in place to meet lead volume demand
- Identify recruitment and training needs within the Sales Floor, and motivate, mentor and develop the leadership team beneath the role
- Report back to the CEO on a regular basis on KPAs, including revenue and PBT performance against target
Job details
- Organisation
- bbe Recruitment
- Location
- Randburg, Gauteng
- Job type
- Full time
- Experience level
- Executive (5+ years)
- Education
- Matric
- Category
- Sales & Business Dev
- Application Method
- Apply online
Success Guide
This is a senior sales leadership role, so your application needs to show more than just years in sales. Focus your CV on times you owned revenue and profit targets, led other leaders, and grew a sales floor or call centre operation. Mention any FAIS compliance or Key Individual experience, as that is specifically required here.
In an interview, be ready to talk through real numbers: budgets you managed, targets you hit or exceeded, how you reduced staff turnover, and how you built a succession bench. This employer values ownership, humility and someone comfortable in the boardroom and on the sales floor. Show that you lead through others and can scale an operation quickly.
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