German Speaking Customer Service Advisor at Concentrix in Cape Town
Concentrix · Cape Town, Western Cape
Overview
Join Concentrix in Cape Town as a German Speaking Customer Service Advisor and use your language skills to help international customers. You will earn R25 000 per month while working on site for a global company that values your growth. This role is perfect if you have at least six months of international call centre experience and want to build a career with a world leader in customer experience.
About the role
Concentrix is looking for a German Speaking Customer Service Advisor to support an international campaign from their Cape Town office. You will work on site as part of a supportive team that helps customers with queries, concerns, and requests. Your main goal is to deliver excellent service and resolve issues accurately and quickly.
What you will do:
- Provide outstanding customer experiences in every interaction
- Verify and update customer information with high accuracy
- Offer proactive solutions to customer questions and problems
- Own the customer journey from first contact to follow through
- Handle complex queries and stay calm under pressure
- Escalate issues when needed and complete all training
Requirements
- Minimum of 6 months international call centre customer service experience
- German language proficiency at B2 level
- Passed Grade 12
- Clear credit and criminal record
- Able to work UK shifts
- Strong communication skills and ability to manage conversations with patience and empathy
- Comfortable in a fast paced service environment
Responsibilities
- Provide excellent customer service on every call or interaction
- Verify and update customer information accurately
- Proactively offer solutions to customer questions and concerns
- Use administrative skills to plan and organise work effectively
- Take ownership of the customer experience from start to finish
- Work with speed and accuracy while maintaining quality
- Listen carefully, understand objections, and respond appropriately
- Remain calm and professional in stressful situations
- Explain steps, processes, and solutions in a simple way
- Identify when to escalate customer complaints and do so timeously
- Complete new hire training and ongoing campaign training
Benefits
Monthly salary of R25000, choice between Medical Aid or Medical Insurance (Medical Aid covers employee, Medical Insurance covers employee and 2 dependents), Retirement fund with 2.5% employer and 2.5% employee contribution, Subsidized transport between 7 pm and 6 am, Employee transport contribution capped at R350, Group life cover, Employee Assistance Programme, Access to financial well-being sessions and stress management, Team building and upskilling training, Inclusive company culture
Job details
- Organisation
- Concentrix
- Location
- Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Entry
- Education
- Matric
- Salary
- R25 000 / monthly
- Category
- Customer Service
- Application Method
- Apply online
Success Guide
If you are fluent in German and have some call centre experience, this role at Concentrix could be a great next step. You will need to show that you can handle international customers with care and professionalism. When you apply, make sure your CV clearly states your German language level and any call centre work you have done. Be prepared to discuss how you solved a difficult customer issue in the past. Since the role is on site in Cape Town, you should also be comfortable working UK shifts. Concentrix is a global company with a strong reputation, so this is a solid opportunity to grow your career in customer service.
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