General Merchandise Supervisor at Pick n Pay Lenasia
Pick n Pay · Lenasia, Gauteng
Overview
Pick n Pay in Lenasia is looking for a hands on General Merchandise Supervisor to run the daily operations of their GMD department. You will lead a team, manage stock and merchandising, keep customers happy and help hit sales targets. If you have retail experience, Matric and strong leadership skills, this full time role is a solid step up in your retail career.
About the role
Pick n Pay is hiring a General Merchandise Supervisor to oversee the daily operations of the General Merchandise Department at their Lenasia store in Gauteng. This is a full time, on site role where you will be at the heart of the store, making sure shelves are stocked, displays look great and customers get friendly, efficient service.
What the role involves:
- Running day to day department operations and keeping the area clean, organised and well presented
- Monitoring stock levels, doing stock counts and following up on shortages and discrepancies
- Making sure products are displayed correctly, priced accurately and promotions are implemented
- Supervising, guiding and motivating your team, allocating tasks and giving feedback
- Handling customer queries and complaints and escalating where needed
- Preparing departmental reports and keeping stock control documentation accurate
- Keeping the store safe by following security, loss prevention and health and safety procedures
You will work shifts, weekends and public holidays when required, so flexibility is important.
Requirements
- Grade 12 (Matric) or an equivalent qualification
- Previous retail experience, preferably in a supervisory role
- Experience in stock control, merchandising and inventory management
- Good communication and interpersonal skills
- Strong leadership and team management abilities
- Basic computer literacy and experience with retail systems
- Good numerical and administrative skills
- Ability to work shifts, weekends and public holidays when required
- Strong customer service and problem solving skills
Responsibilities
- Oversee daily operations of the General Merchandise Department and keep it clean, organised and well presented
- Monitor staff attendance, punctuality and productivity, and allocate daily tasks
- Monitor stock levels and make sure shelves are replenished regularly
- Conduct stock counts and investigate stock discrepancies
- Monitor slow moving, damaged, missing and excess stock
- Ensure proper receiving, storage, handling and rotation of merchandise
- Follow up on stock shortages and coordinate replenishment orders
- Ensure products are displayed according to Pick n Pay merchandising standards
- Check that shelf labels, promotional displays and prices are correct
- Implement promotional campaigns and seasonal displays
- Monitor product availability and identify opportunities to improve sales
- Supervise, guide and motivate departmental employees
- Train staff on merchandising standards, customer service and operational procedures
- Monitor employee performance and provide feedback
- Assist with resolving staff related operational issues
- Promote teamwork, discipline and accountability
- Ensure customers receive friendly, efficient and professional service
- Handle customer queries, complaints and product related concerns
- Assist customers with product availability and enquiries
- Escalate unresolved complaints to the appropriate manager
- Prepare and maintain departmental reports as required
- Monitor sales performance, stock losses and departmental targets
- Report stock discrepancies, damaged goods and operational challenges
- Ensure accurate completion of stock control and merchandising documentation
- Ensure compliance with store safety, security and loss prevention procedures
- Monitor potential theft, stock losses and suspicious activities
- Ensure aisles and displays remain safe and accessible
- Report hazards, damaged equipment and incidents to management
- Follow company procedures for handling damaged and expired goods where applicable
Job details
- Organisation
- Pick n Pay
- Location
- Lenasia, Gauteng
- Job type
- Full time
- Experience level
- Junior
- Education
- Matric
- Category
- Retail & Wholesale
- Posted
- 22 October 2026 (2 weeks ago)
- Application Method
- Apply online
Success Guide
If you are applying for this General Merchandise Supervisor role at Pick n Pay Lenasia, lead with your retail floor experience and any time you have supervised or coordinated a team. Highlight practical examples of stock control, stock counts or merchandising you have handled, and mention your Matric certificate. In retail interviews, expect questions about how you manage staff, deal with a customer complaint in the moment, and keep stock accurate during busy promotions. Be ready to talk about working shifts and weekends. Pop by the store before your interview to see how the general merchandise area is laid out and think about what you would improve. It also helps to know Pick n Pay values smart, friendly service and accountability.
How we help you prepare
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