General Manager for Gaming and Casino Operation in eMalahleni
Network Finance · eMalahleni, Mpumalanga
Overview
A well established hospitality and gaming business is looking for a hands on General Manager to run its eMalahleni operation. You will take charge of daily operations, finances, HR, technology and customer experience while driving profitability and team performance. This senior role suits a commercially minded leader with at least 10 years in general management who enjoys balancing strategy with execution. It is a permanent, full time opportunity in Mpumalanga.
About the role
This is a senior leadership role for someone who can run a substantial gaming and hospitality operation end to end. You will be accountable for the overall performance of the business in eMalahleni, from day to day operations and financial results to people management and compliance.
What the role involves:
- Leading the daily operation and driving efficiency, productivity and profitability across all business functions
- Developing business plans, budgets and financial targets, then monitoring performance and controlling costs
- Leading, motivating and developing teams across multiple departments to build a high performance culture
- Ensuring compliance with industry regulations, legislation and company policies while maintaining strong governance and risk controls
- Overseeing CRM platforms, business systems and operational technology to improve efficiency
- Identifying growth opportunities and implementing solutions that lift customer experience and business results
To apply, send your CV to Claire Gill at claire@networkrecruitment.co.za. If you have not heard back within two weeks, please consider your application unsuccessful. Your profile will be kept on file for other suitable opportunities.
Requirements
- At least 10 years experience in a General Management or Senior Operational Leadership role
- Strong exposure to operations management, financial management, human resources, business systems and technology, and customer service and stakeholder management
- Experience working with CRM platforms and operational systems
- Proven track record managing diverse teams and driving business performance
- Strong commercial and financial acumen
- Strategic thinker with strong execution capability
- Exceptional leadership and people management skills
- Strong decision making and problem solving abilities
- Ability to influence and motivate teams
- Highly organised with excellent planning skills
- Strong communication and stakeholder management capabilities
- Results driven with a hands on leadership approach
- A relevant qualification would be advantageous
Responsibilities
- Oversee day to day operations to ensure efficiency, productivity and profitability
- Drive operational excellence across all business functions
- Implement and maintain company policies, procedures and operational standards
- Ensure high levels of customer satisfaction and service delivery
- Identify and implement process improvements to enhance operational performance
- Develop and manage business plans, budgets and financial targets
- Monitor financial performance and drive profitability initiatives
- Analyse operational and financial data to support decision making
- Ensure cost controls and prudent resource management
- Lead, motivate and develop teams across multiple departments
- Foster a high performance culture focused on accountability and excellence
- Drive employee engagement, retention and talent development initiatives
- Manage workforce planning and succession development
- Ensure compliance with all relevant industry regulations, legislation and company policies
- Maintain strong governance, risk management and operational controls
- Oversee CRM platforms, business systems and operational technology
- Drive efficiencies through improved systems and processes
- Leverage business insights and reporting to support strategic initiatives
- Identify growth opportunities and implement solutions that improve performance
Job details
- Organisation
- Network Finance
- Location
- eMalahleni, Mpumalanga
- Job type
- Full time
- Experience level
- Executive (10+ years)
- Category
- Hospitality & Tourism
- Application Email
- claire@networkrecruitment.co.za
- Application Method
- Apply via email
Success Guide
This is a big step up role, so your application needs to show more than just years in management. Highlight specific examples where you improved profitability, led large teams, or tightened compliance in a gaming or hospitality setting. The recruiter will look for a balance between financial savvy and hands on people leadership. In your cover email, mention your experience with CRM systems and how you have used data to make operational decisions. Because the role is in eMalahleni, be clear about your willingness to work on site there. Send a concise, well structured CV to Claire Gill and keep your email professional. If you have casino or gaming industry exposure, make that visible early on.
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