Frontliner Administrator for Luxury Optometry Practice in Paarl
Cardoso Recruitment · Paarl, Western Cape
Overview
A high end optometry practice in Paarl is looking for a warm, professional Frontliner Administrator to be the welcoming face of their clinic. If you enjoy working with people, have a flair for sales, and take pride in premium customer service, this role offers a chance to grow in a polished retail and healthcare environment. You will assist patients with luxury eyewear, manage appointments, and support the optometrists. It is a full time, on site position with a competitive salary and a friendly team.
About the role
Our client, a well established, high end optometry practice in Paarl, is seeking a professional and customer focused Frontliner Administrator to become the welcoming face of their practice. This role is ideal for someone who genuinely enjoys working with people, has a natural flair for sales, and takes pride in delivering outstanding service.
As the first point of contact, you will create a warm and professional experience for every patient while also assisting clients in selecting luxury eyewear that suits their needs, style, and lifestyle. You will manage appointments, handle enquiries, process payments and medical aid administration, and support the optometrists with the smooth day to day running of the practice.
Application notes: Please use reference number CR774 in the subject line of your email. Submit your CV in Word format along with your salary expectation and notice period to info@cardosorecruitment.co.za. Kindly consider your application unsuccessful if you do not receive feedback within 1 week.
Requirements
- Previous experience in a front of house, reception, administration, or customer service role.
- Previous retail sales experience, preferably within a premium or luxury environment, will be highly advantageous.
- A genuine passion for working with people and delivering exceptional customer service.
- Confidence in selling premium products and assisting customers in making purchasing decisions.
- Excellent communication and interpersonal skills.
- Professional presentation with a warm, friendly, and confident manner.
- Strong organisational and administrative abilities with excellent attention to detail.
- Computer literacy and the ability to quickly learn practice management software.
- Ability to multitask and remain calm and professional in a busy environment.
Responsibilities
- Professionally welcome and assist patients, ensuring a premium customer experience.
- Manage appointments, diaries, and patient bookings.
- Handle incoming calls, emails, and general enquiries.
- Maintain accurate patient records and administrative documentation.
- Assist patients with frame selection, providing styling advice and confidently guiding them through the decision making process.
- Build rapport with clients and identify opportunities to recommend premium frames and lens options suited to their individual requirements.
- Process quotations, payments, invoicing, and medical aid administration.
- Ensure the reception and retail areas are impeccably presented at all times.
- Support the optometrists with the smooth day to day running of the practice.
Job details
- Organisation
- Cardoso Recruitment
- Location
- Paarl, Western Cape
- Job type
- Full time
- Experience level
- Entry
- Salary
- R18k CTC / monthly
- Category
- Customer Service
- Application Email
- info@cardosorecruitment.co.za
- Application Method
- Apply via email
Success Guide
When applying for this Frontliner Administrator role at a luxury optometry practice in Paarl, make sure your CV highlights any customer service or retail experience, especially if you have worked with premium brands or high end clients. The hiring team will be looking for someone who is warm, professional, and confident in sales. In your cover email, mention your ability to multitask and your attention to detail, and remember to include your salary expectation and notice period. The subject line must be CR774. A typical interview may involve role play scenarios where you greet a patient or recommend eyewear. Be yourself, show your people skills, and let your friendly personality shine. Good luck!
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