Frontline Supervisor at Dis-Chem Waterfall, Midrand
Dis-Chem Pharmacies · Waterfall, Midrand, Gauteng
Overview
Dis-Chem is looking for a Frontline Supervisor to lead their cashier team at the Waterfall store in Midrand. You will be the link between management and cashiers, making sure till points run smoothly and customers leave happy. If you have at least two years of cashier experience and are ready to step into a supervisory role with a leading health and wellness retailer, this permanent full time position could be your next move.
About the role
As a Frontline Supervisor at Dis-Chem Waterfall, you will be the go to person between store management and the cashier team. Your main goal is to keep the till points running smoothly so that every customer enjoys a world class shopping experience.
You will supervise the day to day operations of cashiers, make sure queues move quickly, and handle customer compliments and complaints with care. You will also manage cash floats, track shorts and overs, deal with discrepancies at the point of sale, and authorise line voids, tender ups and price overrides. Refunds and returns will be processed according to Dis-Chem procedures, and you will make sure all documentation related to till operations is accurate. Training and assisting new cashiers will also be part of your role.
Please note: Only successful applicants will be contacted. If you have not heard from Dis-Chem within two weeks after the closing date, please consider your application unsuccessful.
Requirements
- Grade 12 or Matric
- Minimum of 2 years cashier related work experience, with at least 6 months shadowing a Cashier Supervisor
- Sound numerical skills
- Computer literate in MS Office
- Willing and able to work retail hours
- Clear credit and criminal records
- South African citizen
- Valid driver's licence and own reliable transport
- Able and physically fit for walking, standing, climbing, kneeling, bending, pushing, pulling, lifting and moving objects
- Strong command of the English language and an additional language
- Advantageous: certificate in Computer Literacy, 3 years work experience with 1 year supervisory experience, working knowledge of SAP
Responsibilities
- Supervise the day to day operations of cashiers to keep till points running smoothly
- Manage and report all customer compliments and complaints to management
- Ensure branch queues flow smoothly
- Manage shorts and overs at points of sale, including floats
- Manage discrepancies at the point of sale
- Authorise line voids, tender ups and price overrides
- Manage refunds and returns according to Dis-Chem operating procedures
- Transact purchases and process all types of payments: cash, card, vouchers, coupons and other accepted payments
- Ensure accurate document control by checking drop registers, document verification and customer documentation
- Handle gloats and all other documentation related to till operations correctly
- Ensure back shopping and returned goods are handled correctly
- Ensure all outgoing stock, items and scripts are scanned
- Train and assist new cashiers
Benefits
Market related salary, medical aid, provident fund, staff account
Job details
- Organisation
- Dis-Chem Pharmacies
- Location
- Waterfall, Midrand, Gauteng
- Job type
- Full time
- Experience level
- Junior (2+ years)
- Education
- Matric
- Category
- Retail & Wholesale
- Application Method
- Apply manually
Success Guide
When applying for this Frontline Supervisor role at Dis-Chem Waterfall, make sure your CV clearly shows your cashier experience and any time you spent helping or shadowing a supervisor. Dis-Chem values honesty and reliability, so mention your clear credit and criminal record if you can. In an interview, be ready to explain how you handle a busy till point, a difficult customer, or a cash discrepancy. Show that you can lead a team fairly and keep things accurate. Since you will work retail hours, let them know you are flexible. Good luck!
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