Front of House Manager for Café in Menlo Park
Hrvisory · Menlo Park, Pretoria
Overview
Lead the front of house at a busy Menlo Park café. You will run daily service, guide a team of waiters and baristas, keep customers happy, and help the café hit its sales targets. If you have café or restaurant supervisory experience and love creating a great guest experience, this permanent full time role in Pretoria could be your next step.
About the role
Hrvisory is looking for a Front of House Manager to oversee the day to day running of a café in Menlo Park, Pretoria. You will be the face of the operation, making sure every customer enjoys friendly, efficient service while keeping the floor organised and the team motivated.
What you will be doing:
- Leading and supporting waiters, baristas, cashiers and other front of house staff
- Handling customer complaints, feedback and special requests with professionalism
- Managing opening and closing procedures, table turnover and customer flow
- Overseeing POS transactions, cash ups and daily sales monitoring
- Coordinating with the kitchen to keep food and beverage service timely and accurate
- Maintaining hygiene, health and safety standards across the service area
- Identifying opportunities to upsell and support revenue targets
This is a permanent full time position suited to someone who is energetic, approachable and passionate about hospitality.
Requirements
- Matric or equivalent qualification
- A hospitality qualification would be advantageous
- Previous experience in a café, restaurant or hospitality environment
- Previous supervisory or management experience in front of house operations
- Strong customer service and people management skills
- Knowledge of POS systems, cash handling and basic stock control
- Good communication, organisational and problem solving skills
- Ability to work flexible hours including weekends and public holidays when required
- Prior experience in a restaurant or café is a must
Responsibilities
- Ensure customers receive friendly, professional and efficient service
- Handle customer complaints, feedback and special requests
- Maintain a welcoming and positive atmosphere in the café
- Supervise, train and motivate front of house staff
- Prepare staff schedules and allocate duties
- Monitor staff performance, attendance and service standards
- Oversee opening and closing procedures
- Keep tables, service areas and customer facilities clean and presentable
- Coordinate with kitchen staff for timely food and beverage service
- Monitor table turnover, customer flow and waiting times
- Ensure compliance with hygiene, health and safety standards
- Oversee POS transactions, cash ups and payment procedures
- Monitor daily sales and assist with revenue targets
- Identify upselling and promotion opportunities
- Assist with stock monitoring and communicate shortages
- Ensure food and beverages are presented to standard
- Monitor service consistency and address operational issues
- Maintain the café brand, presentation and service standards
Job details
- Organisation
- Hrvisory
- Location
- Menlo Park, Pretoria
- Job type
- Full time
- Experience level
- Mid
- Education
- Matric
- Category
- Hospitality & Tourism
- Application Method
- Apply manually
Success Guide
This Front of House Manager role at a Menlo Park café is perfect if you have already supervised a team in a restaurant or coffee shop and want to step up into a management position. When you apply, highlight your hands on experience with POS systems, cash ups and staff scheduling. In the interview, be ready to talk about how you handle a busy Saturday morning rush or a difficult customer complaint. The employer values energy, approachability and a genuine love for hospitality, so let your personality show. Make sure your CV clearly states your matric certificate and any hospitality qualifications, and include references from previous supervisory roles. Good luck, this could be a great career move in Pretoria's growing café scene.
How we help you prepare
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