FNB Customer Service Consultant Talent Pool: Eshowe, Nongoma and Nkandla
FirstRand · Eshowe, Nongoma, Nkandla and Hluhluwe, KwaZulu Natal
Overview
FirstRand is building a talent pool for future Customer Service Consultant roles at FNB branches in Eshowe, Nongoma, Nkandla and Hluhluwe. If you live near these areas and have a Matric plus an NQF 5 or 6 qualification in banking or a related field, this is your chance to be considered for upcoming opportunities. You will help customers with transactions, educate them on digital channels and deliver a great banking experience.
About the role
FNB is looking for customer focused individuals to join their talent pool for future Customer Service Consultant roles in the Eshowe, Nongoma, Nkandla and Hluhluwe areas. This is not an active vacancy but a way to gather applications for similar roles that may open up.
As part of the FNB Points of Presence team, you will connect with customers, understand their needs and provide helpful solutions. You will guide customers on using eChannels and self service options, sell or cross sell products where appropriate and always treat customers fairly.
You will also be responsible for fulfilling transactions above the benchmark, supporting cost containment and keeping up with training and your own development.
Important application notes: This is a talent pool advert, not an active vacancy. Applications will not be accepted on or after 18 November 2026. You will not receive an immediate decline notice or status update. By applying, you consent to being considered for similar roles in the future.
Requirements
- National Senior Certificate (Matric) is required
- NQF 5 in Banking, NQF 6 or a related field
- Must reside near Eshowe, Nongoma, Nkandla or Hluhluwe
- Strong customer service orientation
- Ability to communicate clearly and help customers understand solutions
- Ethical conduct and adherence to Treating Customers Fairly (TCF) principles
- Ability to identify and sell or cross sell products based on customer needs
- Ability to adapt to changing business and customer needs
Responsibilities
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs
- Educate customers on the correct channels, including eChannels and self service
- Connect with customers and converse in a way they fully understand
- Provide helpful solutions and products based on customer needs
- Identify and sell or cross sell products aligned to customer needs
- Maximise channel optimisation opportunities and encourage use of digital and self service channels
- Fulfil transactions above the benchmark set
- Adhere to policy, process and TCF principles in all interactions
- Support cost containment and reduction activities
- Complete training specific to the role and take accountability for personal and career development
- Contribute to the overall effectiveness and success of the team
Job details
- Organisation
- FirstRand
- Location
- Eshowe, Nongoma, Nkandla and Hluhluwe, KwaZulu Natal
- Job type
- Full time
- Experience level
- Entry
- Education
- Certificate
- Category
- Customer Service
- Closing date
- 18 November 2026
- Application Method
- Apply online
Success Guide
Hi there! If you live in or near Eshowe, Nongoma, Nkandla or Hluhluwe and you have a Matric plus an NQF 5 or 6 qualification, this talent pool is a great way to get your CV in front of FirstRand. Remember, it is not an active vacancy, so you will not hear back straight away. But it is still worth applying because future roles may open up.
When you apply, make sure your CV clearly shows your customer service experience and your qualification. Also highlight any time you have helped customers with digital banking or self service channels, as that is a big focus for FNB. Be patient and keep an eye on your application status. Good luck!
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