FNB Community Advisor in Durban
FNB · Durban, KwaZulu Natal
Overview
FNB is hiring a Community Advisor in Durban for a 12 month hourly rate contract at a branch. You will help customers with their banking needs, guide them to digital and self service channels, and grow the client base. It suits someone with Grade 12 and 1 to 3 years of customer facing experience who enjoys sales and service.
About the role
FNB is looking for a Community Advisor to join the Points of Presence team at a branch in Durban. This is a 12 month hourly rate contract where you will be the frontline face of the bank for customers who walk in each day.
You will serve customers quickly and professionally, understand what they need, and process their requests accurately. Part of your role is to help customers move from traditional transactions to self service and digital channels, while identifying opportunities to grow their relationship with FNB.
Application note: Applications close on 10 November 2026 and late applications will not be accepted. You apply on FNB's official application system.
Requirements
- Minimum Grade 12 or NQF Level 4
- Preferred NQF Level 5 certificate in Banking, Business Administration, Customer Service or a related field recognised by FAIS
- 1 to 3 years experience in a customer facing, service delivery or client support role within financial services
- Excellent communication and relationship building skills with the ability to engage diverse customer needs
- Confidence in guiding customers toward digital and self service solutions
- Ability to identify sales opportunities and support portfolio growth
- Accuracy, discipline and adherence to process
- Strong organising, planning and time management skills
- Commitment to consistent, exceptional service
- Ethical and compliant with governance requirements, and a strong team player
Responsibilities
- Serve customers promptly and professionally, making sure their needs are fully understood
- Deliver an excellent customer experience aligned to Balanced Scorecard service standards
- Achieve net profit growth through effective sales and service support
- Manage the migration of customers from traditional transactions to self service and digital channels
- Grow the active customer account base to expand overall client engagement
- Identify and maximise cross sell opportunities to strengthen customer relationships
- Track, control and influence sales and service activities to meet targets and improve efficiencies
- Provide efficient administration through careful planning, accurate reporting and timely information updates
- Check and verify transactions daily so new business applications are processed and closed within required timelines
- Produce accurate and reliable sales and service statistics for management
- Comply with governance, legislative and audit requirements, and uphold FNB Golden Rules processes
- Take accountability for self development and continuously grow your personal capability
Benefits
Ongoing learning and development aligned to service, sales and operational excellence, collaborative and supportive branch environment, exposure to digital enablement and frontline service practices
Job details
- Organisation
- FNB
- Location
- Durban, KwaZulu Natal
- Job type
- Contract
- Experience level
- Junior (1+ years)
- Education
- Certificate
- Category
- Customer Service
- Posted
- 2 November 2026 (5 days ago)
- Closing date
- 10 November 2026
- Application Method
- Apply online
Success Guide
This role is a great way to get your foot into FNB and build a career in banking. When you apply, make sure your CV shows clear examples of times you helped customers face to face, handled queries or met sales targets. If you have any experience guiding people to use a banking app or digital banking channel, highlight that because it is a key part of the job.
The contract runs for 12 months on an hourly rate, so treat it as a chance to prove yourself and learn the FNB way of doing things. For the interview, be ready to talk about customer service situations you have handled and how you stayed calm and accurate under pressure. Also show willingness to learn and grow within the bank. Submit your application well before 10 November 2026 because late applications are not accepted.
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