FNB Community Advisor (DHA Initiative) in Cape Town
FNB · Cape Town, Western Cape
Overview
FNB is looking for a friendly Community Advisor to join their Points of Presence team in Cape Town on a 12 month fixed term contract. If you enjoy helping people with their banking needs, guiding them to digital solutions, and building real relationships, this role is a great way to get your foot in the door at one of South Africa's biggest banks.
About the role
As an FNB Community Advisor, you will be the face of the bank for customers in the Cape Town area. Your main focus will be delivering a warm, efficient experience by understanding what each customer needs and pointing them to the right product or service channel, including digital and self service options. The role forms part of FNB's Points of Presence team and is linked to a Department of Home Affairs initiative.
You can expect to spend your days talking to customers, explaining processes in simple terms, helping them use the correct banking platform, and recommending tailored financial solutions based on their needs. You will also keep an eye on sales opportunities and make sure everything you do follows the bank's policies and service standards.
Please note: this is a 12 month fixed term contract. Applications will not be accepted from 10 November 2026 onwards, so submit yours early. You will apply on FNB's official careers site linked in this listing.
Requirements
- Minimum Grade 12 or NQF Level 4 qualification
- NQF Level 5 certificate in Banking, Business Administration, Customer Service, or a related field recognized by FAIS is preferred
- 1 to 3 years of experience in customer facing environments, service delivery, or client support within financial services
- Excellent communication and relationship building skills
- Confidence in guiding customers toward digital and self service solutions
- Ability to identify sales opportunities and support portfolio growth
- High levels of accuracy, discipline, and adherence to process
- Strong organising, planning, and time management skills
- Commitment to consistent, exceptional service
- A customer centric, results driven attitude with attention to detail
Responsibilities
- Build and maintain strong relationships with customers
- Provide a positive customer experience by being helpful and sensitive to transactional needs
- Explain processes and requirements to customers in a simple, clear manner
- Educate customers on the correct banking platform for their needs
- Analyse customer data and recommend tailored financial solutions
- Achieve sales results through contextual and integrated financial solutions
- Guide customers toward eChannels and self service options
- Ensure compliance with rules, processes, and service standards while paying attention to detail
- Fulfil transactions above the benchmark set and maintain an exceptional customer experience
- Demonstrate ethical conduct and take accountability for your own performance and development
- Stay updated on industry trends and product knowledge
Job details
- Organisation
- FNB
- Location
- Cape Town, Western Cape
- Job type
- Contract
- Experience level
- Junior (1+ years)
- Education
- Higher certificate
- Category
- Banking & Insurance
- Posted
- 5 November 2026 (2 days ago)
- Closing date
- 10 November 2026
- Application Method
- Apply online
Success Guide
Hi there. If you are thinking of applying for this FNB Community Advisor role, remember that it is a fixed term contract linked to a Department of Home Affairs initiative, so it is a great chance to get real banking experience on your CV.
When you apply, make sure your CV clearly shows any customer facing work you have done, even if it was part time or in retail or call centres. The bank wants to see that you are comfortable talking to people and can explain things simply.
Also attach your matric certificate and any relevant qualification certificates. In an interview, be ready to give examples of how you helped a customer solve a problem or how you handled a sales target. Show that you are friendly, reliable, and willing to learn FNB's digital banking tools.
Apply early through the official FNB careers link because applications close on 10 November 2026. Good luck, you have got this.
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