FNB Community Advisor Alternative Channels Somerset West
FNB · Somerset West, Western Cape
Overview
FNB is looking for a Community Advisor to join their Points of Presence team in Somerset West on a 12 month fixed term contract. You will guide customers through their banking needs, help them use digital and self service channels, and recommend solutions that fit their lives. If you enjoy working with people and have some customer facing experience in financial services, this could be a great next step in your banking career.
About the role
As a Community Advisor in FNB's Alternative Channels team, you will be based at the Pick n Pay initiative and be the friendly face that helps customers navigate their banking. Your role is all about delivering a smooth and helpful experience, understanding what each customer needs and pointing them to the right product or platform.
What you will be doing:
- Building strong relationships with customers and making sure they feel heard.
- Guiding customers towards digital and self service banking options that suit them.
- Explaining banking processes and requirements in a simple, easy to understand way.
- Analysing customer information to recommend tailored financial solutions.
- Working towards sales results by offering integrated financial solutions.
- Following all rules and processes with great attention to detail.
Important application note: This is a 12 month fixed term contract and you will be expected to work on a shift structure. Applications are made through FNB's official career portal. Be sure to submit your application before the closing date as late applications will not be accepted.
Requirements
- Minimum qualification: Grade 12 or NQF Level 4.
- Preferred qualification: NQF Level 5 certificate in Banking, Business Administration, Customer Service, or a related field recognised by FAIS.
- 1 to 3 years of experience in customer facing environments, service delivery, or client support within financial services.
- Excellent communication and relationship building skills.
- Confidence in guiding customers towards digital and self service solutions.
- Ability to identify sales opportunities and support portfolio growth.
- High levels of accuracy, discipline, and adherence to process.
- Strong organising, planning, and time management capability.
- Willingness to work on a shift structure.
Responsibilities
- Deliver an exceptional customer experience by proactively understanding needs and providing tailored product solutions.
- Direct customers to the most suitable service channels, including eChannels and self service.
- Build and maintain strong relationships with clients.
- Educate customers on the correct banking platform aligned with their needs.
- Analyse customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions.
- Ensure compliance with rules and processes with attention to detail.
- Explain processes and requirements to clients in a simple manner.
- Show empathy with customers and stay updated on industry trends and product knowledge.
- Take accountability for your own performance, personal and career development.
Job details
- Organisation
- FNB
- Location
- Somerset West, Western Cape
- Job type
- Contract
- Experience level
- Junior (1+ years)
- Education
- Higher certificate
- Category
- Banking & Insurance
- Posted
- 3 November 2026 (4 days ago)
- Closing date
- 10 November 2026
- Application Method
- Apply online
Success Guide
If you are applying for this FNB Community Advisor role, remember to highlight any customer facing experience you have in banking or financial services. They want to see that you can communicate clearly and guide people towards digital banking. Your Grade 12 certificate is important, and if you have a banking or customer service certificate, mention it. Since this is a contract role at a Pick n Pay branch, show that you are flexible with shift work and comfortable working in a retail environment. In your interview, be ready to give examples of how you solved a customer problem or explained something complex in a simple way. Also, make sure you apply through the FNB portal before 10 November 2026.
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