FNB Community Advisor (12 Month Contract) Cape Town
FNB · Cape Town, Western Cape
Overview
FNB is hiring Community Advisors for a 12 month fixed term contract as part of a Department of Home Affairs initiative in Cape Town. You will help customers with their banking needs, guide them to the right digital and self service channels, and build strong relationships. This is a part time role ideal for someone with 1 to 3 years of customer facing experience in financial services who enjoys solving problems and exceeding targets.
About the role
FNB is looking for Community Advisors to join their Points of Presence team in Cape Town on a 12 month fixed term contract linked to a Department of Home Affairs initiative. In this part time role, you will be the friendly face of the bank, helping customers understand their options and find the solutions that fit their lives.
You will work with a diverse range of clients, explaining processes in a simple way and making sure every interaction is handled with care and attention to detail. A big part of the job is guiding customers towards digital and self service channels so they can bank easily and conveniently.
You will also need to spot sales opportunities, analyse customer data to recommend tailored solutions, and achieve sales results while staying compliant with all banking rules and processes. If you are customer centric, persuasive, and enjoy solving problems, this could be a great step for you.
Application note: Applications must be submitted before the closing date of 10 November 2026. Late applications will not be accepted. Apply online through FNB's official recruitment portal.
Requirements
- Minimum Grade 12 or NQF Level 4
- NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or a related field recognised by FAIS is preferred
- 1 to 3 years of experience in customer facing environments, service delivery, or client support within financial services
- Excellent communication and relationship building skills
- Confidence in guiding customers toward digital and self service solutions
- Ability to identify sales opportunities and support portfolio growth
- High levels of accuracy, discipline, and adherence to process
- Strong organising, planning, and time management capability
- Commitment to delivering consistent, exceptional service
- Persuasive selling skills and a results driven attitude
- Agile, flexible, and able to understand rules in a regulated environment
Responsibilities
- Deliver an exceptional and efficient customer experience by proactively understanding customer needs
- Provide tailored product solutions and direct customers to the most suitable service channels, including eChannels and self service
- Build and maintain strong relationships with clients
- Educate customers on the correct banking platform aligned with their needs
- Analyse customer data and recommend tailored solutions
- Achieve sales results by providing contextual and integrated financial solutions
- Ensure compliance with rules and processes and maintain attention to detail
- Maximise channel optimisation opportunities identified aligned to customer needs
- Support cost containment and reduction
- Stay updated on industry trends and product knowledge
- Take accountability for own performance, personal and career development
- Fulfil transactions above the benchmark set while providing an exceptional customer experience
Benefits
Opportunities to build relationships as part of a dynamic team, challenging working environment, personal and professional growth, opportunities to have an impact in a local market as a brand ambassador
Job details
- Organisation
- FNB
- Location
- Cape Town, Western Cape
- Job type
- Contract
- Experience level
- Junior (1+ years)
- Education
- Higher certificate
- Category
- Banking & Insurance
- Posted
- 2 November 2026 (5 days ago)
- Closing date
- 10 November 2026
- Application Method
- Apply online
Success Guide
This FNB Community Advisor role is a great foot in the door if you have some customer service experience and want to grow in banking. The contract is linked to a Department of Home Affairs initiative, so you will be helping people from all walks of life.
When you apply, make sure your CV clearly shows your customer facing experience and any sales results you have achieved. Highlight your ability to explain things simply and your comfort with digital banking channels.
In an interview, be ready to share examples of how you handled a difficult customer or turned a query into a solution. FNB values people who live the brand promise of how can we help you, so let your helpful attitude shine through.
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