Floor Supervisor at Volpes, Table Bay Mall
The Foschini Group · Table Bay Mall, Cape Town, Western Cape
Overview
Volpes, part of The Foschini Group, is looking for a Floor Supervisor at their Table Bay Mall store in the Western Cape. This is a full time retail role ideal for someone with a passion for home textiles and customer service. You will help lead the sales floor, support the team, and keep the store running smoothly. A solid step up if you are ready to grow in retail leadership.
About the role
As a Floor Supervisor at Volpes in Table Bay Mall, you will be the go to person on the sales floor, making sure customers get great service and the store looks its best at all times.
- Open and close the store when needed and manage daily floor operations.
- Support and guide sales staff during your shift, helping them hit targets and stay motivated.
- Make sure stock is packed, priced, and displayed correctly.
- Assist customers with product queries and resolve complaints in a friendly, professional way.
- Keep the store neat, safe, and compliant with company standards.
- Help with stock takes and minimize shrinkage.
This is a 40 hour per week role. Bring your retail energy and people skills, and you could grow with one of South Africa's biggest retail groups.
Requirements
- Matric or equivalent qualification.
- Previous retail or customer service experience would be an advantage.
- Strong leadership and team supervision skills.
- Good communication skills in English.
- Ability to work retail hours including weekends and public holidays.
- Reliable, honest, and able to handle pressure.
- A passion for home textiles and décor will help you sell with confidence.
Responsibilities
- Supervising the sales floor and ensuring excellent customer service.
- Supporting and motivating the sales team during your shift.
- Overseeing stock replenishment and maintaining visual merchandising standards.
- Handling customer queries and complaints professionally.
- Opening and closing the store as required.
- Assisting with stock takes and loss prevention.
Job details
- Organisation
- The Foschini Group
- Location
- Table Bay Mall, Cape Town, Western Cape
- Job type
- Full time
- Experience level
- Junior
- Education
- Matric
- Category
- Retail & Wholesale
- Application Method
- Apply online
Success Guide
Hi there! If you love home décor and enjoy working with people, this Floor Supervisor role at Volpes could be a great fit. Volpes is part of TFG, one of SA's biggest retail groups, so getting your foot in the door here can open doors later.
When you apply, make sure your CV shows any retail or customer service experience you have, even if it was part time or volunteer work. Highlight times you led a small team, handled difficult customers, or managed stock. If you have a matric certificate, attach it.
For the interview, be ready to talk about how you would keep a team motivated during a busy shift and how you would handle an unhappy customer. Show that you are reliable and willing to work weekends. Good luck, you have got this!
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