Floor Supervisor at Jet Blue Route, Western Cape
The Foschini Group · Blue Route, Western Cape
Overview
Jet is looking for a Floor Supervisor to lead the team at their Blue Route store in the Western Cape. This full time retail role is a great step up for someone with store floor experience who enjoys leading people, keeping things organised and making sure customers leave happy. You will work closely with the store management team to keep daily operations running smoothly.
About the role
As a Floor Supervisor at Jet Blue Route, you will be the go to person on the shop floor, making sure the store runs smoothly while the management team focuses on the bigger picture. This is a hands on role where you will spend most of your day among the stock, the team and the customers.
You can expect to:
- Open and close the store when required and take charge of the floor in the manager's absence
- Guide and support sales staff to hit their targets and deliver great customer service
- Keep the store looking its best with neat displays, correct pricing and well stocked rails
- Help with stock deliveries, stock takes and keeping shrinkage under control
- Handle customer queries and complaints in a calm and professional way
Application note: Applications are made online through the PNet listing for this position. Make sure your CV is up to date before you apply.
Requirements
- Matric or an equivalent qualification
- Previous experience in a retail store environment, ideally in a supervisory or team lead role
- Confidence to lead and motivate a team of sales assistants
- Strong customer service skills and a friendly, approachable manner
- Good communication skills in English
- Ability to work flexible hours including weekends and public holidays
- Reliable, organised and able to work under pressure during busy trading times
Responsibilities
- Supervise the sales floor and keep staff focused on customer service and sales targets
- Support the Store Manager and Assistant Manager with daily store operations
- Assist with stock receiving, replenishment and stock takes
- Maintain store housekeeping, visual merchandising and pricing standards
- Resolve customer complaints and queries quickly and professionally
- Help train and induct new team members on store procedures
- Monitor shrinkage and report any concerns to management
Job details
- Organisation
- The Foschini Group
- Location
- Blue Route, Western Cape
- Job type
- Full time
- Experience level
- Junior
- Education
- Matric
- Category
- Retail & Wholesale
- Application Method
- Apply online
Success Guide
This role is a solid next step if you have worked on a retail floor and want to take on more responsibility. Jet is part of The Foschini Group, one of South Africa's biggest fashion retailers, so there is room to grow if you prove yourself.
In your interview, expect questions about how you have handled busy trading days, difficult customers and leading a small team. Come ready with real examples from your past retail experience. Also be clear about your availability because retail hours include weekends and public holidays.
Keep your CV short and focused on your store experience, and make sure you attach your matric certificate when you apply online.
How we help you prepare
This employer takes applications on their own website, so you'll submit this one yourself — but SPAAN NOW gets everything ready for you first. Here's how it works:
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