Floor Manager at @home Sandton
The Foschini Group · Sandton, Gauteng
Overview
The Foschini Group is looking for a Floor Manager to lead the team at their @home store in Sandton. You will support store management, drive sales performance, and ensure customers get a great experience. This full time role suits someone with at least 3 years of retail experience and 1 year in a leadership position. If you enjoy motivating a team and working in a busy retail environment, this could be a good step in your career.
About the role
As a Floor Manager at @home in Sandton, you will work closely with the store management team to lead and motivate the store team. Your day to day work will involve making sure the team delivers excellent customer service and meets store targets.
- Support store management in providing leadership to the team
- Make sure the team follows operational processes and puts customers first
- Help generate high levels of motivation and commitment in the store
- Manage your time well, handle multiple tasks, and prioritise work
- Give input on merchandise and visual principles
- Drive store performance against KPIs such as turnover, rewards, new accounts, and visuals
You will work a flexible schedule to meet the needs of the business, which means you may need to work shifts, weekends, and public holidays as required in retail.
Requirements
- Matric certificate
- Minimum 3 years of retail experience
- Minimum 1 year of store leadership experience
- High flexibility and ability to adapt to different customers and situations
- A high sense of urgency and ability to work independently
- Outstanding leadership, interpersonal, and communication skills
- Ability to work a flexible schedule to meet business needs
- Strategic sales planning skills
- Ability to manage the sales process
- Customer value management skills
Responsibilities
- Support the store management team to provide outstanding leadership to the store team
- Ensure the team executes operational excellence with a customer centric mindset
- Generate high levels of motivation and commitment within the store
- Allocate time effectively and handle multiple tasks and completing priorities
- Provide input and manage merchandise and visual principles
- Drive performance through store KPIs such as turnover, rewards, new accounts, and visuals
- Ensure customer satisfaction by executing the customer service strategy and fulfilling customer demands
Job details
- Organisation
- The Foschini Group
- Location
- Sandton, Gauteng
- Job type
- Full time
- Experience level
- Mid (3+ years)
- Education
- Matric
- Category
- Retail & Wholesale
- Application Method
- Apply online
Success Guide
When you apply for this Floor Manager role at @home Sandton, make sure your CV clearly shows your retail experience and any leadership roles you have held. Highlight specific examples of how you have motivated a team, improved customer service, or helped a store meet its targets.
In an interview for a retail floor manager position, expect questions about how you handle busy periods, deal with difficult customers, and keep staff focused on sales goals. Be ready to talk about KPIs you have worked with and how you managed visual merchandising.
Remember to attach your matric certificate along with your CV since it is a requirement. Good luck!
How we help you prepare
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